We hired FixIt Canada to install 8 desks and some shelves in our expanding office building. Overall, a good experience. The contractor was helpful, punctual, and just great to work with. He was what really made this experience great. The office's communication with the contractor was poor. Before the appointment date, all of the product information was sent to the office admin (at their request) so that the contractor could bring the correct brackets and hardware for the job. This information was NOT shared with the contractor and he was completely unaware that the administration had promised that he would be bringing the required hardware to the job site. He had to run out and buy the materials, slowing the job down. A few other mishaps happened because of the lack of communication. We are very happy with the final product and will be hiring this company again, but that is because the contractor was so fantastic.
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- Company Response
It was our new admin's first week and she was having some problems with the email communication. (Generally, we tend to send the tradesmen too much additional detail rather than too little). The office should be running smoothly soon. I'm confident that your communication experience with us next time will be much smoother.