Empire Deck & Interlock

Amazing service and excellent job done exactly how i asked to be done. I would rrcommend to friends and family. Job was managed extremely well. Wasnt rushed and done in a timely manner

Extension was built in a short time and workers made sure to protect roots of existing large trees and adjust for existing patio. We are very happy with the final result.

From start to finish they were fast, professional and also very friendly. They did a beautiful job and cleaned up everything at the end. I love, love, love my new patio, Thank you.

John and the team from Empire installed an interlocking stone patio and stairs in our backyard. We were very happy with the end result. The patio is beautiful. They were very professional and accommodating to our needs. We are extremely happy with the job and would hire them again. We highly recommend them!

Great service, very professional and helpful with everything. The finished product looks great and the crews were all friendly.

I'll keep it short. Jared was my point of contact for the consult and sales, and it was an excellent experience. The crews that do the actual manual labor were all excellent. Shout out to Danny and his crew who did an awesome job laying brick and finishing the patio, as well as John, the construction manager assigned to the project.

The HQ communications were terrible. This part was a bad experience, a real blemish on otherwise excellent service. Calling the support number on the website is farmed out to an external call center (really???) that offer no help and are toothless. HQ comms completely useless, the company intentionally has set up support this way, it seems. Disappointment. I was left in dark on work start/completion and who my contacts were to be until the actual people performing the work themselves reached out to me.

Point being, the people performing the actual work were all great, and the central admin/corp/contact/support whatever are unreachable and not doing their part.

The patio looks great!

We had our entire Orleans backyard done in Interlock stone. From the initial visit to the final delivery we were impressed with each of the project team's approach, professionalism, timeliness and the quality of the end product. Proof of their "standing behind their work" came when we experienced issues with the wooden steps which were installed. The issue was due to the poor quality of the available wood supplies in Ottawa during a "COVID summer" and not in any way Empire's fault. The wood cracked shortly after install. I contacted Empire and w/o hesitation they came back, examined the damage and immediately took steps to replace the steps. There is no better example of their commitment to clients! Thank you Empire - look forward to your doing the front of our home next summer! Mike

Empire had done very good job! They redesigned completely my backyard stone stairs into very nice composite material stairs, deck and railings - very safe now. And my old stone patio was completely redesigned into the new one as well. All look very nice now!

Well organized, flexible and caring. Empire completed my stonework and built my flower beds on time and worked with me with small changes as we went while staying in budget. Love the result and I would recommend Empire to anyone.
Mark

Engaged Empire for an interlock patio in the back. The job was done very well, the team cleaned up afterwards and the patio looks solid and great. I would recommend them.