Perfect Renovations Group

Builders
5925 Airport Road, Ste 236 Mississauga ON L4V 1W1
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Perfect Renovations Group
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53%

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Reviews for Perfect Renovations Group

Average customer rating:
7.4 10 (29 reviews)

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BB in Toronto
BB in Toronto
1 review Toronto, ON
10/10

Interior House Painting

I would highly recommend Perfect Renovations Group. Prior to the job their follow up was excellent, actual job the painters were professional and end result was an excellent job. Price was fair and painters completed job on time.

Approximate cost of services:
$900.00
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Company Response

Thank you BB for taking the time to submit such a wonderful review.
From the first point of contact even before our customers decide to work with us we strive to make sure each and every customer questions and requests are addressed. Our customers new or old are extremely important to us . Should you require any services in the future please do not hesitate to contact us.
Best regards,
Kimberly
Customer Service Manager

Lisa Lam
Lisa Lam
4 reviews Oakville, ON
1/10

Home Renovations / General Contracting

They tell a great story until they start taking your money. We were assigned a project manager, who then quit the company and we were not informed and a new project manager was not assigned. After weeks of e-mails, text messages and leaving voicemails, we found out a week before our project was scheduled to start that he was gone and that none of the trades had been scheduled. It also seemed that he had left without leaving notes or instructions for anyone in the company, or otherwise that no one at the company took the time to inform themselves, so we essentially had to repeat ourselves over and over to one person after another. Our project went well beyond the projected timeline - costing us extra time off work, and meaning that we lived in a construction zone with our toddler. The trades who were sent did not know what they were to do, did not have the requisite tools or supplies, sometimes did not show up at all, were scheduled in the wrong order so frequently had to come back repeatedly to actual do their work. Additionally, when it came to invoicing, they were unable or unwilling to provide any supporting documents to explain the charges from places like Home Depot. Ultimately, their services are FAR from perfect in spite of the name.

Approximate cost of services:
$10,000.00
4 of 4 people found this review helpful.
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Company Response

Hi Lisa,
We are sorry you feel that way. From the moment our Project Manager had to leave due to unforeseen circumstances you were assigned a project manager right away. Not only was our scheduler in contact with you on a daily basis but our Vice President as well.
You are correct that there were some delays and the the timelines had to be extended but rather than rush your project we made sure that in the end quality and customer service came first. We were in constant communication with you ( daily)and addressed any of your concerns with you. We work very hard each and everyday. You may not think we are perfect and I don't personally know anyone who is however; we stand behind our work and at the end of the day we never walked away.
Customer Service Manager

JC from North York
JC from North York
2 reviews Toronto, ON
10/10

Crown Moulding

I needed to add crown moulding to to existing areas in my living room and dining room. It was a difficult and intricate job. I found Perfect Renovations Group on HomeStars and can attest to the professionalism and quality of their work. From the first time we met Kevin, the manager, we knew we were in good hands. Kris and Mike completed the job to our complete satisfaction! They were knowledgeable, respectful, and professional. This company has a strong work ethic. We would not hesitate to call Perfect Renovations Group again!

Approximate cost of services:
$1,200.00
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Company Response

Hi JC,
Thank you for taking the time to write such a wonderful review. We take pride in the work we do and we would love the opportunity to work with you again.

Best regards,
Kimberly
Customer Service Manager

Benjamin Haibe-Kains from Toronto
Benjamin Haibe-Kains from Toronto
5 reviews Toronto, ON
8/10

Large renovations (kitchen, basement)

I was looking for a company to do large renovations in our newly bought house but the works had to start within one months and be done 2 months later. Frank from Perfect Renovations Group was very prompt to do the quote and was thorough in this process. The work was done on a timely manner. It was our first renovations ever and we had also to learn how to deal with all the inevitable issues that occur when you open walls. Frank did a great follow-up and always kept us in the loop. He dealt very efficiently with our "asbestos crisis", which delayed the work, even though no asbestos was found upon testing. The last Handy man, Kristaq Koka was exceptional and the quality of his work was outstanding. The only issues I would mention is that the plan of our new kitchen was not followed precisely, which created a few issues. One side of the kitchen is really nice, the other one does not look good at all. So make sure that you use one of their designers so they will not claim the fault on your designer. There still are some problems with the kitchen, which annoys me but they are relatively minors. Altogether, I have been satisfied for their service and I would recommend them in the future. Therefore my high mark: 10/11 :)

Review has 1 previous version
Approximate cost of services:
$45,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi benjamin,

Thank you so much for taking the time to write such an honest review. We take asbestos very seriously and as soon as soon as we knew we were dealing with that we dealt with it very quickly.
If there is anything we can do in the future do not hesitate to contact us.

Best regards,
Kimberly
Customer Service Manager

RKGEORGETOWN from Georgetown
RKGEORGETOWN from Georgetown
3 reviews Halton Hills, ON
0/10

House Paint Job

I initially resisted a score of 0 only to reflect the fact that the quality of the paint job was done professionally. However, a big call out in my view and something to be very very cautious about is how this company quotes the work. When I called them and answered all kinds of questions about my house incl Sq footage, # of bedrooms I was given a price. However, after 5 days of painting they called me and said, since they were not done we can just pull the painter out and leave me with the rest or you will have to pay more money?. A 3 bedroom, 1800 sq ft house - only the walls, no trim or baseboards and they wanted another 2 full days?? They claimed the painter had to wash his brushes more because of a few feature walls and that's why it took so long?? Then they claimed that because we took advantage of a promotion THEY had that included paint that even though their 'estimate' wasn't worth much I was still getting a good price - what they cant seem to understand is, its not the price they gave me? - its not what I, in good faith agreed to and its just not right - they will likely post some colorful response of how they only estimate and that if I read some extra small fine print they specify this or some other half cocked response..all i'm saying is.. watch out, I wouldn't use them again and I wouldn't recommend them. I updated my review to a score 0 from a score of 2 as a result of the contact this company had with me after my initial post. This is the truthful and factual conversation:

'Sorry for not getting back to you sooner. I have a significant schedule at times.

It seems your unhappy with what you paid to my company for the service your agreed to.
Please let me know how much of credit you expect and I look in to providing you a mutually agreeable credit.'

ME:
In the interest of putting this to rest, I would consider splitting the difference between the price I received on the phone and what I ended up having to pay. That would work out to $350 each.

That doesn't include the cost of the extra paint I had to buy when according to the promotion I should have gotten two free gallons for each of the extra two days. I had to pay for all of them.

Perfect Painters:
Would this change your review? I was just sent an email from my office Manager that you had posted something unfavorable.

ME:
I would be willing to remove it and move forward
Without comment. - I wasn't about to change it to something positive?

After no response, I followed up and was given a lengthy reply that the rep I dealt with 72 and I hurt her feelings by saying I felt this seemed 'shady'. I was further advised that their price was still cheaper. yadda, yadda.. What they just cant seem to understand is - It's not the price they provided. Again, if this is how they operate..Be transparent! Even if they stand by their claim that its only an estimate, it was off by 25% lol.. they should just call it a wild guesstimate?

Lastly, I should also note that they later charged my credit card for additional money after I made this post. The total has changed 3x now. The initial estimate guess was $2994..they managed to get it to over $3900..enough said.

Review has 1 previous version
Approximate cost of services:
$3,900.00
6 of 6 people found this review helpful.
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Company Response

Hi Ron,

Sorry you didn't like the Painter for the day. We estimated your home to be done in 5 days and we only added 2 days with your approval based on you add significant drywall repairs and 3 Focal Walls. We sell a few thousand of these packages each year and your the first one to really complain about lack of value. It's based on time and materials and always works out well for customers.

The End Result is you had your entire home Painted and Really well for $2520.00 as the rest was Paint Cost. That $1.40 per square Ft. It doesn't get any better. I reviewed all of your concerns and you just wanted money off for you not posting this review. I will not revert to you trying to extort money from the company and I have asked Homestars to review my concerns as your out of line. Plus your challenging paying your invoice not cool.

Matthew from Markham
Matthew from Markham
3 reviews Markham, ON
10/10

Drywall & Taping

We hired the Perfect Renovations Group to drywall, tape and mud our kitchen ceiling and two walls during a kitchen renovation. Even though the job was relatively small, Kevin and his team were professional, punctual, and friendly. Kevin was always quick to reply to my emails and made sure that the job got completed on time. Thanks to Jeff and his team for their fine work. We would certainly use Perfect Renovations Group for future home renovation projects. FYI - I contacted a few drywall companies through HomeStar and the Perfect Renovation Group was the only company to reply and schedule a time to prepare an estimate.

Approximate cost of services:
$1,600.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you Matthew.
It is so nice to hear such a great experience and any customer that contacts us we always get back to them within 24 hrs.

If you need anything please do not hesitate to ask.

Best regards,
Kimberly
Customer Service Manager

Sarah from Scarborough
Sarah from Scarborough
1 review Toronto, ON
10/10

Sales Centre Upgrade

I hired Perfect Renovations Group to do a full upgrade of a condominium sales centre. I was put in contact with Kevin and his team and they were fantastic! They completed everything we discussed on time and on budget. Kevin was a pleasure to deal with and was extremely helpful and professional throughout the whole job. His team did great work and I will definitely be calling them for our next job.

Approximate cost of services:
$20,000.00
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Company Response

Sarah,
I am so pleased to hear that you are so happy with the outcome of the sales centre.
I know that Kevin and the team worked extremely hard to make sure that we delivered your project ontime for you as you were on a deadline.
It was an absolute pleasure working with you and we look forward to working with you again in the near future.
Thank you for such a wonderful review.
Kimberly.R

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