My heartfelt appreciation of Mr Rooter began with the initial contact I had with the lady ( I believe her name was Melissa)I spoke to on the telephone. She was friendly, very professional and after speaking with her I felt somewhat at ease in that I had no idea where the leak in my basement was coming from. I again spoke with Melissa when she called a few hours later to reassure me that A technician was in fact on the way and to appologize for the wait. When the technician, Sean arrived I found him to be friendly, very approachable with information and extremely knowlegeable. He set to work immediately diagnosing my problem and within about 15 minutes, discovered the source of my leak and rapidly repaired the problem.I feel that in a time when people often are leary of the service industry, the people I delt with at Mr Rooter, in particular Melissa and Sean very pleasant, knowlegeable and a pleasure to deal with. I would most certainly recommend this company for any plumbing needs.
- Approximate cost of services:
- $225.00
- Company Response
Thank you Brian. We empathize with our customers and realize how frustrating it can be when you have a problem and you don't know what the cause is or how to fix it. We're very proud of our employees, and can genuinely promise you a good experience from initial contact to our follow up call.
We would love it if you would recommend our company and continue to share your experience with others.