Mr Rooter Plumbing Of Mississauga On

I am very impressed with Mr. Rooter's commitment to client service excellence on my plumbing emergency call this afternoon (being a Sunday). I had a leaky washing machine shut off valve issue this afternoon and called Mr. Rooter at 1:30pm. The dispatcher (Susan) was very patient / understanding and apologised for not able to accommodate me on this Sunday afternoon since all their service technicians were extremely busy and swamped dealing with emergency issues. I was priority booked for Monday morning. When the leak became more serious, I called her back again at around 3:30pm and she was able to fit me in tentatively for Sunday evening (5 - 8pm time slot). She called me 1/2 hour later and said a technician is on his way within the hour. Sean showed up at around 4:30pm and efficiently remedied my shut off valve issue and left by 5:30pm. This type of prompt/responsive customer care is rare in the industry and I am extremely satisfied with Mr. Rooter. To top it off, they did not charge me extra for the emergency service call and I also received a discount on the project for being a "life time advantage member"!