Newlid Roofing

Roofing
London ON N6C3B8
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HomeStars  >  Roofing in London  >  Newlid Roofing  >  Unprofessional, disorganized, poor communication and workmanship
Sheldon in London
Sheldon in London
8 reviews London, ON

First Review

0/10

Unprofessional, disorganized, poor communication and workmanship

** NIGHTMARE !!

NOTE: MOST OF THE 10/10 REVIEWERS POSTED JOINED THIS SITE ON SAME DAY!!

Issues with job (with pictures to support my claims):

**AS PROOF you will see GORD (the owner) in one of the pics!

- UNPROFESSIONAL:
After payment of half upfront, I found it odd that Gord showed up in a UHaul rental on the first day on the job.
- DECEITFUL:
We had agreed on specific amounts of ice and water shield on one part of the house (since it had a few skylights) only to come home and discover the whole side shingled with synthetic paper. When asked about it, Gord said "Oh, we can redo the whole side again and dispose off the installed new shingles"
- EXPENSIVE:
The rental bin sat on property for more than a week longer than needed as Gord was unreachable for multiple days at a time. In the end since Gord was unreachable, the bin company kept harassing me for payment although Gord made the agreement with them.
- DISHONEST:
As the project continued, I advanced Gord more funds to keep going, but later discovered that the prepayments weren't used for all the materials as only half the shingles and other materials were delivered to the roof.
- WATER DAMAGE:
We had WATER DAMAGE to the house because of the roof being left exposed on multiple occasions and Gord being unreachable. I had to run out and buy a large enough tarp that would cover the whole house when it started raining as Gord's 10x10 tarp didn't provide much coverage. I ended up making several trips to the roof as I had to keep taping all the holes that Gord made in the new tarp when he nailed it to the roof. I also had to run around putting buckets and whatever else we could find (like an old tub in the stairwell) all over the place in the house to minimize the damage. Pics show this nightmare.
- CARELESS:
Noticed that areas were even missing the minimum 3' of ice and water shield that we had agreed upon. I found this out when I went looking. This is shown in pic where you can see that synthentic was used.
- INCOMPLETE:
After a month of this circus and again being unable to reach Gord, I went ahead hired another roofing company to re-do the work as it wasn't done right.

Approximate cost of services:
$10,000.00
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Company Response

Hi Sheldon, I'm very sorry to read this review and your negative experience with NEWLID Roofing. I'd value a conversation if you're willing to discuss it with me. We take great pride in our workmanship and customer service; we have received only favourable feedback in the time I've been with the company and would hate to have this review affect our reputation. Feel free to reach out to me directly at 226-378-9731 to discuss.

Sincerely,

Michelle Kaplan
General Manager
NEWLID Roofing