My City Movers

Moving & Storage
Surrey BC V3S 1S9
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93%

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Reviews for My City Movers

Average customer rating:
9.4 10 (238 reviews)

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Private User
Private User
Private User reviews Richmond, BC
10/10

Local Move

I have moved with My City Movers four times
and each experience has been fantastic. They are reliable, on time and have always shown to be happy working with you. I would recommend them highly to anybody looking for a straightforward and reliable team on your moving day. They know what they are doing and they do it very well. Great guys! Thank you!

Approximate cost of services:
$896.00
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Company Response

Thank you for a 10 star review! Receiving a great review reminds us of why we love what we do. It's all thanks to our loyal customers like you who make every day rewarding. We wishing you all the best, My City Movers Team.

Private User
Private User
Private User reviews Surrey, BC
10/10

2 moves + storage

They moved me out of my condo, put all of my stuff into their storage, and then 1.5 months later moved all of my stuff from their storage to my new home. Both moves went quickly and efficiently. The guys don't waste time and as they knew it was going into storage, they wrapped up everything that needed to be wrapped. I can't speak for their storage facilities as I didn't see them, but my stuff arrived in the same condition as I had last seen it, which leads me to believe that the storage facilities are clean. Would not hesitate to book their services again and would recommend to anyone.

Approximate cost of services:
$2,500.00
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Company Response

Thank you for taking your time to leave us 10 stars review! We’re so happy to hear that you were satisfied with our moving and storage services. We work hard to provide the best possible experience for our customers, and we’re glad that we were able to meet your needs.

We hope you’ll continue to use our packing, moving or storage services in the future and that you’ll recommend us to your friends and family. Thank you again for your feedback. We appreciate your business! We wishing you all the best, My City Movers Team.

William Benjamin from Surrey
William Benjamin from Surrey
10 reviews New Westminster, BC
10/10

Moving within the Lower Mainland

I cannot imagine a better moving company, both in terms of pre-move communication and the execution of the move itself.

Approximate cost of services:
$3,000.00
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Company Response

Thank you for taking time out of your day to leave us some positive feedback! We are always happy to provide you with a stress-free and hassle-free moving experience. No matter what your packing, moving, or storage needs, we will always be there to help you every step of the way. All the best from My City Movers team.

dhookham
dhookham
0 reviews Burnaby, BC
10/10

Moving Experience

Movers called prior to moving & asked if they could come earlier, to which I agreed. They arrived, got started & wrapped the furniture, etc & moved everything efficiently. Did so again at the new location. Thanks to the two guys who did this move.

Approximate cost of services:
$800.00
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Company Response

Thank you for 10 stars review! We wishing you all the best, My City Movers team.

Eithne
Eithne
0 reviews Surrey, BC
10/10

Highly Recommended Movers

Polite, efficient, cost as expected (no surprise add on cost). We were thoroughly pleased and would highly recommend My City Movers.

Approximate cost of services:
$3,500.00
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Company Response

Dear Eithne, it's always amazing to hear that we've been successful in our goal of providing our customers with the best possible moving experience. Thank you for giving us chance to serve you. We wishing you all the best from My City Movers Team.

Doug
Doug
0 reviews Langley, BC
1/10

Extremely Disappointing Move Experience

We planned our move for a while and did lots of research to find a moving company. My City Movers had great recommendations, but we had such a bad experience and have been ignored by the company so wanted to help others avoid the same mistake. We wanted professional movers that would carefully move our items and keep our home clean.

- When the movers came into our home for an initial review they did not remove their very dirty shoes and I had to ask them to remove them.
- They laid down a carpet runner to walk on in the house that was filthy. It had leaves, dirt and other debris that made our floors very dirty and left a mess for us to clean afterwards.
- The blankets used for protecting items were very dirty and our items needed cleaning after moving.
- The lead hand was minimally involved most of the time. He talked loudly while on his phone with personal calls for a substantial portion of the move. - - The lead spent time in the truck eating while the other two helpers packed items.
- One of the helpers used our washroom without asking.
- Our expensive mattresses were dropped several times on a muddy wet road, ripping the plastic covers protecting them. Both of our mattresses had dirt stains from the move which we had to clean ourselves. We had to wash our hardwood floors because the muddy plastic was dragged across our new floors. When we asked about them being dropped they denied it claiming it was the truck that made them dirty which was a very poor excuse. The truck floor was actually very dirty and our furniture and mattresses were dragged across the floor. When we mentioned the mattresses were damaged, there was no concern shown. We were simply told to complain to the company if we had an issue.

The movers were friendly but not at all professional. They just didnt seem to be aware of how to handle items carefully. They moved very slowly with minimum effort, acting like workers paid by the hour and had little motivation. I gave what I felt was a minimum tip, less than what I had planned on giving for satisfactory service. None of the movers sent were properly trained. I tried to contact the company so they could provide better training but was just ignored.

Approximate cost of services:
$1,400.00
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Company Response

Thank you very much Dough for your review that will give us the opportunity to improve the service in the future, however, there are some things to consider as well:
Workers in our industry have to wear steel toed boots according to Work Safe BC regulation, and I can see why it is needed while carrying couches and heavy items that can land on workers toes in worst case scenario. In order to keep customers carpets clean we use rubberized floor runners that have 2 surfaces, one is contact surface with carpet that remains always clean, second one is working contact top layer that collects marks and undesired dirt and debris.Top layer is cleaned regularly, even though it might appear having marks that are visible it is not touching the carpet.
You complain that you Had to ask them to remove shoes and they did so out of courtesy and respect to the client, but they do not remove shoes every time they enter/leave house by default. In some cases, once all heavy items are brought inside and only assembling is required, - at this point they can remove safety equipment if desired/requested/deemed appropriate to the situation.
I am sorry if your mattress was mishandled, however it had 2 mattress covers (one placed by you, one on top by our crew), if there is more to be done, we will do so and perform better in the future.
Our lead hand asked you if it was ok to use washroom for the crew, and assuming that your approval was for the crew in general, - they used it. If you wished to be notified every time someone uses washroom - that could be easily done by your request, we abide with the rules of the of the house.
We inspect our equipment regularly and maintain it clean, if we can do better we will.
My phone is always available for customers concerns: 7789577271, Viktor
Thank you by choosing us and being kind.

KC
KC
0 reviews Langley Township, BC
10/10

Household move

Fantastic team. Saeed and his partners managed our move efficiently and professionally. Hire these guys.

Approximate cost of services:
$900.00
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Company Response

Thank you Karen for the high recognition on our moving services. We are happy you got to experience the great service we always strive to provide. We wishing you all the best, My City Movers Team.

Private User
Private User
Private User reviews Surrey, BC
10/10

8 1/2 hour move

3 hard working guys I would recommend their services. Vey pleasant and hardworking the whole day no issues

Approximate cost of services:
$200,000.00
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Company Response

Thank you for 10 stars review! We wishing you all the best, My City Movers team.

Private User
Private User
Private User reviews Surrey, BC
10/10

Moving

Saeed and his team did an amazing job at helping us move to our new home. It was a big job, as he had to move two locations. Nothing was broken or damaged. I would highly recommend Saeed and his team to anyone needing to move.

Thank you Saeed!!!

Approximate cost of services:
$2,200.00
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Company Response

Thank you so much for your feedback! We are so happy that you enjoyed your experience with us! If any of your friends or family will need packing, moving or storage services, please let them know about us. We wishing you all the best, My City Movers Team.

Nadine
Nadine
0 reviews Langley, BC
8/10

Move

They were very fast and efficient. The had no problem with items that I thought would be very difficult to move - either out of our old place or into the new. You can tell thy knew what they were doinm.

Approximate cost of services:
$1,200.00
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Company Response

Thank you Nadine! We wishing you all the best, My City Movers team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about My City Movers

MY CITY MOVERS LTD is one of the fastest growing companies in British Columbia, all due to the exceptional service at a very affordable price. As Movers in Vancouver we provide packing services, local and long distance moving, delivery services within the Lower Mainland, storage, overnight storage and more..Our moving team is dedicated to working with you personally form the early stages of your move to move in day, we ensure a smooth and stress free relocation.
Please call us anytime!

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Toll free: 1833-MCM-MOVE/1-833-626-6683

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Cell: 778-886-7271

CATEGORIES
Moving & Storage and Self Storage
PRODUCTS
Moving, Relocating, Packing, Unpacking, Wrapping
SERVICES
Local moving, Long distance moving, Residential moving, Commercial moving, Piano experts
BRANDS
My City Movers
STYLES
Customer Service
SPECIALITIES
Commercial, Residential, Household moving, Grand Pianos
WEBSITE
https://mycitymovers.ca
YEAR ESTABLISHED
2009
NUMBER OF EMPLOYEES
15
PAYMENT METHOD
Cash, Visa, Mastercard, Amex, Money transfer
LICENSES
SURREY BUSINESS LICENSE
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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