On Site Appliance Repair

If you have a gas stove, stay away from these people. They claim to have experience and knowledge with gas ranges, including Wolf which is the brand I have, but that cannot be true. Our oven stopped working - the technician came and said it needed a new switch but he needed to know the model # before ordering. I did not know the model # as the oven was in the house when we bought it so I didn't have the manual. He could not figure out the model # but then said he knew what part to order (as I later discovered from someone else, the model # is under the left rear burner on all Wolf stoves - this guy just had no idea and anyone repairing a gas range should already know this). It took a month for the part to come in, he fixed it and it worked for 2 days then stopped working. He came back and said he had to fix the wiring and then it worked again. This all seemed very strange to me and I was a little concerned why he didn't know where the model # was, and how he didn't know how to properly do the wiring the first time. The oven then worked but not the same as it used to - it would take a long time to come on, and that time got longer and longer over the next months. He told me it was normal for a delay for the oven to ignite (which is actually not true). About 4 months later, the burners stopped working if the oven was on - it was as if there was not enough gas to run the burner and the oven. It felt like the first technician had no idea what he was doing so I called Wolf and they sent a Wolf certified technician. Turns out the first technician didn't know how to connect the part properly so he had cut the wrong wires and then used electrical tape to put the valves onto the switch. The electrical tape obviously did not hold so that is why the problems we had continued to get worse. The Wolf technician was also able to explain many things about the stove to me that this other technician had no clue about - he couldn't answer any of my questions about the stove even though he claimed to have experience with it. This company is not honest about their experience with certain appliances, and their technician endangers your appliance and your health considering it is a gas line he is playing with. In case you are wondering, there should NEVER be electrical tape in your gas oven. I spoke to the manager and asked for my labour costs to be returned (approximately $300) - I said I would still pay for the $280 part that he installed. The manager of course said no, and it was my fault for waiting so many months to call. I explained how the problem slowly got worse because of the use of electrical tape but he did not care and kept saying I should have called earlier. I am now paying someone else $600 to properly fix the oven - the $600 I paid this company is money flushed down the drain and hours of my life wasted dealing with the technician. I am giving 1 star because the receptionist who coordinated the appointments was very pleasant and nice to deal with. And just in case you think I am someone who complains a lot, you should see my other reviews - I have found great companies on homestars but this one is the worst ever. They go beyond bad service and are potentially dangerous by claiming to have knowledge and experience they don't, and by fixing things like gas lines with electrical tape and then not taking responsibility for what their technician does.