Eastporters Audio Video

Home Theater
Toronto ON M5B 2H5
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HomeStars  >  Moving & Storage in Toronto  >  Eastporters Audio Video  >  Dishonourable Company
Private User
Private User
Private User reviews Barrie, ON

Dishonourable Company

It appears that Eastporters is so afraid of bad publicity they are removing negative reviews that mentions failed Valencia Oxford furniture in less than a year, their refusal to respond and honour the one year 100% warranty. This is forcing us to take them to court and they can't have that made public.

Being informed is being forewarned. Please stay away from this furniture as our experience has shown it is uncomfortable for extended use and certainly does not hold up. We bought this Chinese made furniture by Valencia, the Oxford two and three seater for our family room a year ago. This was the biggest mistake we ever made in our lifetime. Since there was only two of us we only used the two seater as it had the best TV viewing position. The furniture started failing in only 8 months with regular use during lockdowns and the fall and winter weather. The minimal foam cushioning flattened and the springs started sagging.

Up until this time we had only ever purchased Canadian or American made furniture which even after 15 and 25 years is still fully supportive and still looks new. This Valencia furniture’s manufacturing was moved to China a few years ago to make it cheaper both in build quality and production cost. We bought this furniture online and our delivery was late with excuse after excuse we finally got it.

The 3 seater centre seat had defects with a crooked headrest and the seams in the seat did not match with the two end seats so another small credit was issued. As I stated this furniture had failed to maintain proper support due to flattening foam and sagging springs It got so bad that back issues and sciatic nerve pain forced the discontinuation of use.

We contacted Valencia as this damage was supposed to be covered 100% in the first year of the warranty. They only fully warranty this furniture for one year. They clearly expect this furniture to start failing in the second year and beyond as that is when it is prorated. Even if it is repaired or replaced it will clearly fail year after year until the prorated warranty fully expires. At that point you might as well send it to the land fill. You know the old saying “you get what you pay for” well in our case with this expensive furniture we clearly got a lot less.

Believe it or not, now it gets even worse as we contacted Ahmed in customer service to replace or repair the furniture under the 100% covered first year of warranty and he eventually stops responding to our repeated emails. Clearly he believed ignoring the problem would make it go away. Then we contacted the manager Gary and he said he would check with customer service, He never did get a reply from Gary, This tells you all you need to know about how this company operates.

Since they would not respond for months after first contact we ordered new furniture. We have taken two other retailers to court and won easily. We will see them in court as well. Of course we will bring two sections of this furniture, one failed section and one unused section for the judge to see and sit on to judge for themselves how bad this furniture has failed.

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