My renovation first started off as a nightmare. The previous owner of this business promised to do two bathtub and shower wall renovations, one at my rental property and one at my house. When we had put deposits down for both, the previous owner just disappeared. Didn't answer any of my emails or phone calls and didn't show for the scheduled day of work at my rental property. I was extremely worried that our deposit was gone. In reality the previous owner had sold his company to Ken and than proceeded to sabotage the business. I was ready to just give up, after the second reschedule of the work and a drunk phone call from the previous owner. Ken, the new owner immediately got a hold of me and let me know that the previous owner was no longer involved in the business and he was personally going to see to the renovation. Not only did Ken personally look after our first renovation and ensure that the work was done in a timely manner, the renovation was beautiful and well done. Our second renovation went off without a hitch and I'm happy to report its been a year since both were done and they are both looking great.
- Approximate cost of services:
- $4,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?