I inherited a Direct Energy annual home heating repair/maintenance contract for from the previous owner when I bought my house. At first it seemed great. Then I tried to schedule the included free cleaning. The customer service representative spent about 30 minutes typing in one date at a time to find out when the first available free date was, because, apparently that customer service representative did not know how to use the 'search' function in his appointment booking software. Later in the winter, I called for service on what I believed was a faulty circ pump (low frequency resonance in the pipes causing light fixtures to rattle audibly and cracking the plaster all over the house). The repairman denied there was any problem and refused to do any work, on the pump or anything else. Finally, my yearly premium for this service jumped by $40 without any prior notice, and that's when I found out about the unpublished cutoff date for opting out of automatic renewal as well. Well, I managed to talk my way out of next year's contract and now I'm searching this website to look for a replacement contractor for home heating service. Imagine my surprise when I saw the above reviews for Direct Energy.