My experience with M Squared Flooring & Design Inc., specifically dealing with the owner Mehdi, was nothing short of a nightmare. I hired this company several years ago for a floor installation project, and it turned out to be a colossal disappointment from start to finish.
Other then the inital few discussions up until the agreement Mehdi's communication skills were abysmal. Mehdi continued to push the project start date back forcing my project to have compounding and costly delays. Once the work started it was a constant struggle to get clear answers to my questions, and he seemed disinterested in addressing my concerns. The lack of professionalism was evident, which set a negative tone for the entire project.
The actual installation was a complete disaster. The workers seemed totaly inexperienced and careless, leaving uneven flooring and visible gaps between the planks. It was clear that they were rushing through the job. When I was successful in connecting with Mehdi's and brought these issues to his attention, he was dismissive and offered no solutions.
To make matters worse, the project dragged on for weeks longer than promised, causing more inconveniences. Mehdi's complete lack of accountability and disregard for customer satisfaction was astonishing.
In the end, the quality of work provided by M Squared Flooring & Design Inc. was far below acceptable standards and totaly unaceptable, forcing me to have another company step in and re-do the intire project. My interactions with Mehdi left me deeply frustrated and disappointed. I would strongly advise anyone considering their services to look elsewhere for a more professional and competent flooring company.
- Approximate cost of services:
- $7,500.00