Developing a basement is a big investment, so we wanted to make sure we got it right. We spoke with 4 different building companies and we chose ReImagine Builders because of a few things:
- Positive customer reviews
1. ReImagine had the best customer reviews. Tons of people quite happy with not only the finished basement but with the whole process, and how helpful the staff is through every step.
2. Flexibility: Out of all companies we considered to do our basement, ReImagine was the only one that was flexible enough to accommodate for a few things:
- They accommodated the project schedule around spray foam insulation work that we wanted to do with a friend of ours
- You get to pick your own materials/finishes if you wish!. For instance, we found a nice vanity mirror for the bathroom online at a cheaper price. We spoke to our Project Manager and got credited for the mirror plus got ReImagine to install the one I bought. Also, we did not want the MDF board in our closet as I wanted to build my own shelves and they credited me for that.
3. Responsiveness: Every time I had a question or a concern, I sent an email to my project manager (Shoutout to Kloe). Kloe responded super quick and with an answer or option.
4. Price: We quoted with 4 different companies, and ReImagine not only promised the lowest price (which they had) but they also said if I could find a cheaper price, they would match it and beat it!
5. Reputation: Like I said before, I've read only positive comments from this company online. Our experience with them was second to none. We are quite happy to have chosen ReImagine for this project
6.Warranty: Out of the 4 companies we quoted with, Reimagine has the best warranty for Parts and labor (5yrs vs 3yrs from other builders)
Finally, I just want to add that the company is extremely punctual when it comes to the project schedule. They are savvy enough to add a couple of buffer days for some trades but in our case the project was delivered exactly on the agreed date we discussed at the beginning of the project.
Overall, it was a great experience, we will definitely hire Reimagine for future projects!