Boldt Pools & Spa

I pleased to say the dollars part of my complaint about Boldt Pools is low, compared to some of the reviews I read... so I guess I'm kinda lucky.

I went into Boldt (St. Catharines) to schedule a servicing of my pool heater. I was told they have a program where your pool heater can be serviced in both the spring pool opening, and the fall pool closing for a modest amount of money. ($ 149/year). This sounded good, so I bought into the program and we scheduled a day for the tech to come. I was told I would receive an email 1-hour prior to the tech's arrival. On the day of the scheduled service I called Boldt's office at 1:30pm, and was told the Tech wasn't working that day because he had to go for an MRI. So that resulted in 1 day of my life being highly inconvenienced.

The following Monday, the whole scenario started again. I went to my office, which is only 5 minutes from my house, but I knew I could run back to the house after I received the email. I received no email, so I so I called Boldt to ask when tech was coming. I was told the Tech had already been to my house, and since the cover was on my pool the Tech left ! I explained that I keep my pool cover on until all the leaf buds fall off my giant Maple trees around my pool, and the Tech would have seen the pool was 100% open, if he would have put ANY effort into the job at hand. The Manager of the Service Dept at Boldt chose to argue with me about how abnormal if was to keep the cover on my pool, even if I had the filter and skimmer running....

I firmly, but professionally insisted the Tech return to the pool today to complete the service call. She said she would "try" to reach him, and see if he could come back. I politely said "thank you" and thought the call was over.... But it wasn't. The Service Manager failed to hang up the phone, and I was able to listen to her talk about me to her co-workers, stating what an "unkind word" I was because I left my cover on my pool, and I thought it could be serviced with the cover on...

I'm now 4 hours into the 2nd lost day of my life, wondering if the Boldt Tech will show up. Over the years, I have purchased all of my pool chemicals and various pool tools & equipment from Boldt (versus on-line suppliers) thinking that having a Service Dept was beneficial in your pool company. Based upon the last couple of weeks with Boldt's Service Dept., I'll just buy everything on-line. I don't have to drive to Boldt's store, and nobody on-line every argues with me about waiting for all the leaf-buds to fall off the trees before I remove the cover...

BTW.... Still no emails from Boldt about there scheduling a return appt.