Boldt Pools & Spa

Swimming Pools, Spas & Hot Tubs
Saint Catharines ON L2N
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67%

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Reviews for Boldt Pools & Spa

Average customer rating:
6.5 10 (32 reviews)

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Lynn in Saint Catharines
Lynn in Saint Catharines
1 review Saint Catharines, ON
10/10

Amazing quality of patio furniture & very efficent service by in store sales rep Lisa

I highly recommend Boldt for the purchase of patio furniture & supplies. My sales rep, Lisa, was extremely knowledgeable about all items & did an amazing job of organizing the ordering & delivery of all items. She took the time to ensure all my needs were met & did so in such a friendly way that, I wouldn't hesitate to recommend Boldt to all my friends & family. I have always received top quality from the service department & sales staff of Boldt Pools. Kudoos Boldt & keep up the good work!!!!!

Approximate cost of services:
$8,000.00
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Private User
Private User
Private User reviews Saint Catharines, ON
0/10

Find Another Company!

I am going to keep this short, simple and to the point. This is the
This is the first time I have ever written a negative review on this site, however I must inform other consumers of this company........Simply put......Please do yourself and favour and stay away from Boldt Pools! We needed a small job done and prior to starting they quoted a price and when the job was done they charged us far more than what they originally quoted. (A quote is one thing but when they more than double the price at the end this is totally unacceptable). They are dishonest and their customer service is beyond horrible.
Again, please stay away from Boldt Pools........There are far better reputable Pool Companies in the area.

Approximate cost of services:
$1,000.00
2 of 2 people found this review helpful.
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Private User
Private User
Private User reviews Saint Catharines, ON
10/10

Spa service

Own a fairly old tub and spa service technician was very well versed and explained everything on repair. Very fair priced and knowledgeable. Too bad he works for this company as he is a tremendous asset and should be teaching others how to do service.

Approximate cost of services:
$500.00
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Benitez Family in Saint Catharines
Benitez Family in Saint Catharines
1 review St. Catharines, ON
10/10

Pool Opening

I have been a customer of Boldt Pools for over 7 years, they have amazing customer service and their top notch water testing lab is really up to date.

I also get them to close and open my pool and I never have had any problems with them !!!

Approximate cost of services:
$450.00
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NCaple
NCaple
2 reviews Thorold, ON
1/10

Terrible communication you have to nag to get service

We paid for a pool opening and had to call over and over to get the job completed. We complained three times. Tonight we were called back and basically lectured -- a monologue while my husband sat silently on the other end. Terrible service -- they still have not finished the job -- one more call to get the waterline scrubbed as promised or just forget about them? So upset by the careless treatment.

Approximate cost of services:
$400.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your feedback and your business. We were delighted to be able to open your pool and repair your broken chlorinator piece that was discovered at the time of opening for no additional cost and within the hour we noticed the issue. As noted in our Option A Pool Opening Package, we clean and remove your winter cover, re-install your deck equipment, connect all your pool equipment, and start your system. During the opening we noticed the broken part so we were unable to start your system immediately, but were pleased to have our technician back to your home within the hour to replace the part, and start your system.

In regards to the pool filter replacement service, there was miscommunication as to the exact service you required, but would be happy to replace these pieces that were ordered for you in store. Our fully trained team work tirelessly throughout the pool season to ensure our clients needs are met. We appreciate all customer feedback and work to continually improve our services. Again, thank you for your business, we look forward to servicing your needs in the future.

Private User
Private User
Private User reviews Saint Catharines, ON
10/10

New Pool

Boldt Pools installed a new pool for me a couple years back, and the workmanship was outstanding, and to this day, Boldt tends to anything I need regarding my pool, hassle-free. The staff is always friendly and helpful, but more than anything, they are knowledgeable and care about what needs to be done. I would recommend Boldt for anything backyard related.

Approximate cost of services:
$0.00
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Mark in Saint Catharines
Mark in Saint Catharines
1 review Saint Catharines, ON
10/10

Pool Opening and Service

Boldt Pools and Spas has been opening my pool for years. The service department is quick to help with anything I need and the office staff is friendly and knowledgeable. The crews who open my pool every year really know their stuff and always do a great job. When I had an issue last year with a leak in my pool, Boldt found the problem right away and repaired it at a very reasonable cost. I wouldn't go anywhere else for my pool needs and always recommend Boldt to all my friends.

Approximate cost of services:
$300.00
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Sandro in Saint Catharines
Sandro in Saint Catharines
1 review Saint Catharines, ON
10/10

Amazing Service

I came over to review this amazing company, after I had them repair my hot tub Paul one of the head techs for Boldt Pools came out and found the issue with my hot tub.

Since then my hot tub works amazing

Approximate cost of services:
$950.00
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Private User
Private User
Private User reviews Saint Catharines, ON
0/10

Stay Away from Boldt Pools & Spa

Boldt installed a new pump.......The products used were of very cheap quality......Pipes leaked from day one. We were told that we would not be charged to repair........And shortly after we were hounded and harassed to pay up.......We couldn't believe this was happening. They called and called and sent one invoice after another. And on principle alone we stood our ground and would not pay. They actually sent this to "collections" which we ended up paying more due to interest. It was a terrible experience. They have no idea what is means to be professional. We strongly advise you to NEVER use them. And by the way, the pipe is still leaking!

Approximate cost of services:
$300.00
2 of 2 people found this review helpful.
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Company Response

Thank you for making us aware of these issues. We take our customer service seriously. We would love to speak with you on this and see if anything can still be rectified. If there is a better contact to reach you at, please email me at cwalychuck@gmail.com.

LHR from Niagara Falls
LHR from Niagara Falls
1 review Niagara Falls, ON
0/10

Opening of pools

Very disappointed, they came highly recommended. They closed our pool, when they opened it in May, they couldn't get it cleaned, they came 4x's for ten minutes put in chemicals scraped the wall once. They then called and said they won't come any more and I was charged over $500. And opening was to be $340. It was a bad winter and they were not responsible. They never took a water sample. I went to another company water tested and in 1 week pool was sparkling clean with the right chemicals. I have never been treated less professionally, had they done a water test and said there would be extra cost for what was needed, I would have been fine. I called to tell them my water was still green so they would be prepared for the next visit. Nothing changed. This company has good reputation, but my experience was awful. I would never use or recommend them

Approximate cost of services:
$540.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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