Msj Moving And Auto Transport

I needed a couple vending machines moved. I asked if they had the equipment needed to move them (a pallet jack and a lift gate). They assured me that they had the equipment and that they've even moved my type of machine in the past.

I was told to have a $40 cash deposit ready for the drivers then later, after I went to the bank, I was told to send an email money transfer for the deposit. Minor inconvenience but no big deal.

The drivers arrive at the destination address and call me to tell me they're outside. I explain they're at the wrong address and give them the right one. They told me they didn't even have the correct address on file. Whatever, not a big deal.

They finally get to my place to pick up the machines but they show up in a U-Haul. No lift gate. No pallet jack. They call the dispatcher again and I speak to her. She says that I told her it was 300-450 lbs and I didn't mention the equipment. I direct her toward the original email she asked me to send when I called which, of course, had all the correct information.

In the end nothing got moved. My machines were delivered a week late by a different company because MSJ Moving never returned any of my calls when I tried to rebook with the right equipment.

Positive notes:
They did send me my deposit back. The workers that arrived to move it were all polite, professional, and apologetic. Just uninformed.