- Approximate cost of services:
- $2,100.00
- Company Response
Hi Garth,
Thanks for the review. Enjoy the new fence
- First Class Fencing
Hi Garth,
Thanks for the review. Enjoy the new fence
- First Class Fencing
Hi Mitch,
Thanks for the review, means a lot to us!
I believe we may have done a few other quotes in the community already :)
Thanks for your business and it was a pleasure working with you.
- First Class Fencing
Hi Timea,
Thanks for the kind words and I'll make sure Mark receives your compliments.
If you need anything in the future, don't hesitate to reach out.
- First Class Fencing
Hi Adam,
Mark here - General Manager at First Class Fencing. Im glad we got in touch today to discuss the dirt. It's nice to hear you were extremely happy with the project and fence and I'll be sure to let the team know of your kind remarks.
Additionally glad we could sort out the dirt concern. As you know we do leave the dirt on site but your job was unique in the volume and should have I known sooner, we would have arranged to get this cleaned up for you. That's why reaching out and reviews are so important.
I thank you for revising your review to a 10 star once completed.
I'll be in touch by end of next week when the snow melts to get this handled for you.
Have a great long weekend!
Fencing in a Parking Pad & Replacing Gate/Fence in front of House
Hi Henry,
Thanks you very much for your kind words.
I'll be sure to let Andrew and the crew know of your praise. Glad to help and make such an impact.
Thanks again and don't hesitate to reach out if you need anything.
Mark - First Class Fencing
Hey Heather,
Thank you for providing your feedback and photos. In full transparency, I looked at the photos first thinking "wow, fence looks great" but then I read your review to find you were not completely satisfied, which comes at a surprise. I tried to give you a call to discuss, however, I didn't receive an answer so I'd like to respond via Homestars in hopes that we can get this resolved. Our customers and our quality of work are very important to us.
FCF uses both contractors and in-house staff/crews, nothing was stated that we do not have contractors. Good help is hard to find so both employees and contractors are welcome full-time staff. The contractors we use, including (Brett) the one who initially started your job, have done many projects for FCF, dating back to 2021 and has always proven to be a talented builder. He's been working with the owner for over a decade so his comment on first day is very weird. I do recognize that things did not go well with him on this project and I sincerely apologize for that, he did fall sick and unfortunately ended up in the hospital. Even in that very busy time before winter hit, we promptly sent our Project Manager who rectified concerns. I also personally came out as well to help him complete the project to avoid any delays. In regards to your comment on "metal hardware", one of the base-plates from the previous structure was unable to be removed. The bolts were stripped and although we tried vigorously we ultimately could only get one of them removed. (Per your picture) The post that our project manager had to drag away weighed approximately 250lbs due to all the concrete attached, so he did get it out of there but yes, it was difficult to lift on his own all the way to the truck in order to dispose of it.
I do also recognize that our operations department didn't keep in contact with you the way you would have liked. We had this concern come up a few times in 2023 and we have moved on from this staff member where Mark (part owner) has moved into this role and his attention to communication is impeccable but that was not present during your project. That said, I did my best to compensate for this through my communication and getting you answers throughout the process as you needed. As your sales rep, I am your champion to see you through this project and I felt I did a really good job in that respect.
We went over the design in-depth and had a photo on file, which was marked up with materials and you signed off on as far as the design of the brace goes (in order to re-direct your downspout). There was no communication of a boat shape and that detail wasn't shown in the photo provided to us to use as guidance for building the brace. As you addressed in your response.
I also noticed some green spots in some of the photos you posted, this is standard with pressure-treated wood (it's the sap reacting to the wood treatment) and I want to re-assure you that this will fade over time.(If Homestars would allow me to post a photo, I have pictures to give this credibility and confidence)
We did a walk-through of the project with your husband after it was completed, before we left site, and he seemed very happy with everything so I this truly comes as a surprise that you were dissatisfied with the final project. I would love the opportunity to speak with you so we can address your concerns and make the necessary corrections.
Please reach out to me when you have the opportunity and we will be more than happy to work together on this so we can make sure you're satisfied with the work that has been done.
Kind Regards,
Lindsay Pickrem
403-671-1352
Glad to make such an impact in your back yard!
I'll make sure Dorwin, Jade and Jacquline receive the feedback.
Thanks again and we are here should you need anything further :)
-First Class Fencing
Thanks for the feedback and I will make sure the crew hears your kind words.
If you need anything in the future don't hesitate to reach out :)
-First Class Fencing
Hi Lillian,
Mark here (the Project Manager/Owner on site) I always appreciate feedback but I feel there is a lot of context missing in your review. To clarify, this job could have gone smoother, that we agree.
That said, there was communication with your husband and action plans on the base plated post that was slightly out of plumb due to the concrete location.
The latch was in good shape, installed correctly and was never changed. Also, I didn't rectify any scratches panels. I'm confused on these parts of the fence.
Invoicing early was our mistake, I received a photo when the gate was hung from the crew and gave approval to Jacquline to invoice. It was a busy month but I should have seen the post in person.
But in consideration to the slight hiccups, we provided a 14% discount ($500) which we would have hoped was in good faith to make up for the delay on swapping out those parts and it would have been nice to have that included in the review and everything we did do to rectify.
We do appreciate the business and I'd love to chat through this with you or James if possible.
Thanks!
403.991.5995.
-Mark
First Class Fencing
Hi Sarah,
Thank you for your kind words!
It's truly rewarding for us to make such a difference to you hard and home, we are so grateful to work with you and be apart of this project.
Thanks again for working with us and please do not hesitate to reach out in the future.
-First Class Fencing
First Class Fencing is a Calgary-based Residential, Commercial, Farm and Ranch fence installation company fully dedicated to providing homeowners, homebuilders, business owners and farmers with durable, functional, and attractive fences throughout Southern Alberta.
FCF is a privately held corporation specializing in standard and custom fences in order to meet the unique needs of each and every one of our clients.
Our mission is to provide exceptional service and take our clients visions and make them a reality. To provide a pleasant experience while adding the perfect final touch to the landscape of our clients home and/or business.
| Done Right The First Time |
Credentials / Certifications:
A+ Rating - RenovationFind Contractor
A Rating - Better Business Bureau
Pre-paid Contractor Licensed
Prime Contractor Certified
WCB - Workers Compensation Board
Insured - 2,000,000 Liability Coverage
Bonded - $50,000 Assurity Bond
Ground Disturbance
Fully Licensed
To learn more visit us at:
https://www.firstclassfencing.ca/