We hired Robert to replace our furnace with a high efficiency one. He went out of his way to find us a suitable model that was economically priced as our old one stopped working and we were tight on cash. However, a year later, the furnace started to leak. I called Robert to ask him to repair it and he said that it was unreasonable to ask him to do the work for free and that was no warranty on labour. In fact, I was made to feel like it was my fault that I have the furnace I have even though I know nothing about furnaces and rely on the expert to get me the right product. Although I was an initially quite pleased with this company, I would no longer recommend them for furnace-related work.
- Approximate cost of services:
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?