I called Locksmith On the Way at 6pm on a Saturday when our lock broke as I was leaving for the day. They informed me that they would be on -site in 20 minutes. After about 40 minutes, the technician called to say he would be another hour. When he finally arrived, he assessed the work that needed to be completed and said it would be a couple hundred dollars as one part was fairly expensive. Once the work was completed, the bill was written up for $1000 which included a $648 charge for the part that was discussed as well as $99 for a thumb-turn part. The technician said if we didn't pay right away with credit card that he would remove the work and leave me without a lock. Since it was 9pm by now, the owner of our company agreed to pay for the work so I could get home. Over the next couple of days I called several lock companies and found out that the $648 part is in fact $75 on the low end and $200 on the high end for the exact same brand and everything. The $99 thumb turn is at least double what other companies charge. I have been trying to get in touch with a manager or owner for more than 2 weeks to discuss and nobody will get back to me to discuss the situation
- Approximate cost of services:
- $1,000.00