We had a leaking toilet which caused damage to our ceiling. The leak was only apparent on active flushes. As it turns out the gasket around the connecting flange had deteriorated because of an improper install. Roy was quick to reply to our service request and was able to accommodate a same day visit. He sent out one if his Techs Max who was promptly able to identify the problem. Max corrected the improper install and replaced the gasket. All in all the service was prompt and effective. Will use this company again.