Reviews

9/10

Excellent all around service from this company. They were prompt in reaching out and quick to answer my questions. The work in question was really good. As I had opted for the "better" package I received before and after pictures which I really enjoyed. The only negative I have with the company is that the potential service window is quite large. However I understand this is probably due to a busier schedule during peak season.

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Company Response

Thank you Mike for your feedback. We do our best to get to everyone in a timely manner but try to service in a first come first service order. Yes, the fall is the busiest time of year with many jobs in a short period of time. I'm so happy you were happy with the customer service and the work performed. Take care, and hope to see you hear.

Stephanie Headley
-Administrator
CTHRU

9/10

We were recommended this company by a previous contractor that worked on our home. After reaching out to them about our project they were very quick to provide an estimate and to schedule the work. Although the installer was supposed to come earlier in the day he eventually arrived and was ready to work (unfortunately even after sunset). Vitaliy did a fantastic job. The cutouts from the home were not ideal for capping, however Vitaliy demonstrated his expertise to properly finish the windows. Overall great experience with this company.

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Company Response

Thank you for reviewing our service. We glad to know that you had great experience with our company and hope we can do more business with you in the future.

9/10

Previous owner did some renovations on the home. All of the work was done without permits and did not consider the appropriate loads and resulting force distribution caused by removing interior walls. We hired Arvin and Pezhman to provide permit-ready drawings to submit to the city and to shape our overall scope for the renovations. Arvin and Pezhman came for a site visit, and took all the necessary measurements in order to create their drawings. We discussed possible solutions and decided on what would be an appropriate design. We settled on two single span beams (one flush mounted on the main floor and one dropped in the basement) to keep the open concept aesthetic. It was deemed to have comparable costs as to having multiple beams and footings added in the basement. I'm not the easiest customer, as I am particular, and like things done properly. I had to change the scope of drawings part way through. Arvin, Pezhman and Emiline were very professional and accommodating to most of my requests. Whenever I had a question they would answer thoroughly and when I didn't understand something we would make sure that the issue was clarified. When the time came to submit the drawings for permits, the city official had some questions with some particular aspects of the design. Arvin was able to discuss the issue with the official and together we decided on an acceptable path forward to address the city's concern. When all is said and done, Arvin and Pehzman listened to my concerns, came up with appropriate solutions and were very professional. You can trust them to be thorough and provide excellent quality work.

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Company Response

Hi Mike. Thanks for this very thorough and well-thought review. We appreciate laying out all the details that transpired during the project. Your firm and quick decisions made the project a success. Thank you so much for your kind words and recommendations.

8/10

Previous owners of the home did some renovations without any consideration of the structural ramifications. I called Arrow Engineering and Emad was able to come later that same day. He quickly measured the beam spans between supporting posts and with what access we had determine that the supporting posts were not adequate. He provided his suggestions and outlined, in general, the issues with the structure. His report came the a couple of days afterwards and summarized what was discussed.

1 of 1 people found this review helpful.
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10/10

Our deck boards were peeling paint. We were unsure whether to replace our deck altogether or to have it fixed/refinished. The deck space is about 400 sq. ft. and has a bench, spindles and railings. After talking to other deck contractors they recommended Michael for staining. Michael came and gave us a fair quote for a deep stain. The entire process took about 4 days. Michael was very friendly and professional. The work was very thorough and no detail was missed. The freshly stained deck looks amazing and we would definitely consider hiring them again for other future jobs. Excellent work.

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9/10

We had a leaking toilet which caused damage to our ceiling. The leak was only apparent on active flushes. As it turns out the gasket around the connecting flange had deteriorated because of an improper install. Roy was quick to reply to our service request and was able to accommodate a same day visit. He sent out one if his Techs Max who was promptly able to identify the problem. Max corrected the improper install and replaced the gasket. All in all the service was prompt and effective. Will use this company again.

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9/10

The entire process, from quoting to completing the work, was finished in a very efficient time frame. It seemed to me that the quality of work performed was great value for the price. Andy and Anthony we're always honest about their practices and with the the project as a whole. Anthony in particular could be described as a chatter box, but in the case of home renovations this could be seen not as a detriment but as a huge benefit. Anthony was always very polite, honest and constantly keeping me up to speed with project progress. With any potential issue that arose the path forward was discussed and his valued opinion was the basis for most decisions.

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Company Response

Thank you Mike.