Today we contacted this company as our furnace broke down in this cool weather. Within a very short time they came to check the situation out as it is going to be a cool evening and we needed heat. They assessed the furnace, and determined the work that needed to be done. A reasonable quote was given by them, explanations were then given to us both verbally and visually to enable us to see the problems and to ensure us of the need for the necessary repair. They were concerned for the final outcome as they were concerned there may be an additional problem elsewhere beyond the replacement part but wanted to spare us the additional cost if the furnace could be repaired properly with the initial diagnosis. It was. And not only did they repair it efficiently, they further cleaned the furnace as it was in a need of it as it hadn't been done for quite a while, and then they proceeded to repair the humidifier for us as well on their own time when they saw it wasn't working either. They further rectified a prior installation problem that was left undone by other servicing. Not theirs by the way! They wanted to ensure we had no other issues before they left. And the quoted price did not change. This was their service! The level of service they provided was well above and beyond the norm. It was done promptly, reasonably,and perfectly. We now have heat! But the main reason for this review is the manner in which they presented themselves. They were very professional and knowledgeable, and, most important to us, we could see they operated in a very ethical, honest, friendly and caring fashion. Caring is a missing value in most servicing arenas of late, but this company more than made up for that with us. We would recommend them to you unhesitatingly and highly - and we are prudent in our recommendations! If you are in need of excellent furnace, heating, cooling or related services - do give them a call!
- Approximate cost of services:
- $800.00