There are four key principles of good customer service: It's personalized, competent, convenient, and proactive. Sara and her team's execution on these has exceeded my expectations multiple times.
Personalized: Sara has that human touch. Her one to one interactions show she cares about what you want from her products. It is this approach that earns her repeat business.
Competent: Sara and the installation team have strong knowledge of their products. They are creative and skilled in the making a closet that I enjoy daily.
Convenient: Getting in touch with a Sara and those in the office is easy. The are responsive and dont miss on the smallest details.
Proactive: I never had to follow up with anyone. They reach out and keep you aware of what is going on.
I am not sure what their customer service strategy is but on these four principles, they create a positive, hassle-free customer experience for everyone who deals with your company.
- Approximate cost of services:
- $13,000.00
- Company Response
hi John,
Thank you. CBD Toronto team works hand in hand to meet our clients needs. We feel proud when we know our clients are happy and satisfied.
Glad that you are.
Thanks again, It was pleasure working with youCBD TORONTO TEAM