I feel very sad to write this review. Carlo and his team replaced our front porch in early 2020, before the pandemic hit and everything shut down. Carlo and his team did an excellent job, we’re great to work with, prompt, and we were really pleased with the result. We called Carlo again in late spring to do some significant repair work on our driveway, we discussed it and planned a date to do the work in August. We signed a contract and paid a deposit. No team showed up in August, and when we eventually contacted Carlo about the delay, he said Covid and shortages of workers had prevented him being able to do it, and promised it would be done in the spring. We heard nothing more after that, no date of when they would be coming etc. In the meantime, we put our house up for sale, and asked Carlo for our deposit back. He responded promptly saying he would repay us within a couple of weeks. That was early April and we’ve heard nothing since. I’ve sent a couple of messages, but no response. I even asked for work of the value of the deposit to be done, if it wasn’t going to be paid back. We understand times have been hard, but see that the company’s work has still continued. It was a significant amount and we feel really disappointed. I would love to recommend Carlo and his company, but I can’t if there isn’t trust when work is contracted.
- Company Response
Pam I just saw your review on home stars , I left you 2 voicemails regarding to do the project for your daughter and schedule the project for arrange meeting for the details , you never call , I was thinking you out of town , please call me , this review is not fair for me and my business, as I always reply to all texts and emails. Thanks