I am a landlord and my tenant somehow wound up in an agreement (though that is pending before Consumer Protection Ontario) with this company for replacement of my water heater and furnace, without my authorization. Despite coming to realize the tenant was not the owner, this company continues to try to enforce the contract. They are not willing to acknowledge their negligence regarding due diligence. After initially indicating that this will cost them hundreds of dollars, the manager's stance now seems to be to wash their hands of any responsibility to the legal owner of the property. On top of it all, the installation is quite poor. They have a high efficiency furnace installed, but were too lazy to run a new intake pipe to draw outside air. The furnace is drawing inside air. Kind of defeats the purpose of a high efficiency furnace. There are also gaps in the duct work that should have been taped.