Our 24-year-old Lennox furnace was on its last legs. It would cycle on for a few cycles and then give up, gurgle and turn off. Luckily it was during March Break and the weather was fairly mild, so we weren’t in a hurry to replace it and was able to do some research.
We decided to go with Fair Deal Heating & AC after speaking to Ash. He was easy to talk to, never once pushed us to buy and was extremely patient with answering all of our questions. He was upfront about the process and that his team would have to cut two holes in the basement ceiling (due to how the previous owners had renovated the ceiling) to access and upgrade the vent pipes.
Ash is definitely knowledgeable about all things HVAC and I think he can go hours upon hours on this subject. His response time when we messaged him with more questions was quick.
He was also very good with communicating his ETA for his visit and his team’s ETA when it was time for the installation.
The installation process went smoothly. His team was professional, respectful and clean (they put floor runners from the front door to the basement, they even took off their shoes walking through the living room to the backyard - we live in a townhouse - to upgrade the vent pipe).
They also answered any questions we had at the end of the installation process and walked me through the new filter, how to open the furnace cover, etc.
We had a really old thermostat and wanted to upgrade to a smart tstat. Ash provided us with advice and that we would require a PEK for installation. We bought an Ecobee that came with a PEK, which his team installed for us and it works great.
We had a terrific experience with Ash and his team and would definitely recommend him to our friends and family.
- Approximate cost of services:
- $4,500.00