I was pretty satisfied with Alex's work over all. I sensed we could trust him and in the end my instincts were correct. He gave us a very reasonable quote. I liked the contract. I requested a lien waver clause and he accommodated that but in the end I decided to trust he would pay his subcontractors correctly as they always seemed to do any corrections or completions we asked for eventually. I explain "eventually" in the next paragraph.
We went the permit route and had a double permit. Because the project was in the summer there was no way to know how much vacation time the permit office personnel would have. Permit delays caused our project to delay such that it conflicted with other projects Alex had on the go. We accepted this without issue knowing it would cause delays in the project. In effect we created the delays by going the permit route but in the end we are glad we did because the inspectors had no issues with our project thanks to the excellent work of Alex and his team. We knew everything was done correctly.
I would have given a higher rating (more stars) except the electrical outlets were not that great in that a lot of the things I tried to plug in would not go in until I filed them smoother while these same plugs would easily plug into 4 other outlets we had installed recently by an electrician friend. For me this is just a "we got what we paid for item". I guess the inspector did not see this as a safety issue but rather an inconvenience issue. So if you do not want this issue be sure to specify you want top quality components and I am sure Alex will price his quote higher to accommodate your request.
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- Company Response
Thank you very much for such a wonderful review outlining your experience with HTR Basements. We're glad that you are happy with our team, the process, and the final result. We certainly appreciate your business and your kind words justify our efforts.
The electrical receptacles you are reffering to are TR (Tamper Resistant) receptacles - the shutters inside a Tamper Resistant receptacle will not open and allow access to the contacts unless a two-prong plug is evenly inserted into the outlet. This ensures that hairpins, keys or other common household items children may try to insert into the outlet will be locked out.
This is a safety feature to prevent young children from inserting things in the outlets. If a child tries to insert a metal object (e.g., a key or paper clip) there is a metal shutter that stops the insertion. The shutters only open when force is applied to both sides at the same time. Those outlets are required to be installed as per ESA code.
Thanks again for submitting a review. Enjoy your new basement! If you know anyone else who could use our company, please keep us in mind and have them call 905-754-4696.
Thank you again for your review and for being a valued HTR Basements customer.
HTR Basements Team!