Metro Snow Ice and Property Destruction
I was with Metro Snow and Ice for 5 years. This year a driver snow blowered by cedar hedge destroying it sending green hedge trimmings all over my white snow lawn. When I complained Metro threatened to cut off my service in the the middle of the winter. I admit, I called the driver an idio* which I apolized for and Metro said they would talk to him. The next snowfall the driver this time smashed into the fence gate at the end of the hedge severing 2 2x4 supporters. Metro said they would fix everything in the Spring when I ever so politely complained again. Metro did replace the 2x4's in June after many email reminders. They offered nothing for the destroyed hedge, no apology and no reimbursement. They actually balmed the hedge for being in the drivers way. I wouldn't let this business on your property.
- Approximate cost of services:
- $350.00
- Company Response
Unfortunately your hedge birders right along the driveway and this was expressed many times. Trimming it back at the beginning of the season would have remedied this. We fixed the fence and again explained we cannot be liable for your hedge. No company would accept the contract with the hedge in the way of clearing. Your aggressive attitude unfortunately got in the way of us continuing to do business with you.
I tried to work with you personally and explain this but with little success.
Ken