Choice Fitness Repair

Electronic Repairs
Toronto ON M9V 4P5
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Electronic Repairs
Choice Fitness Repair
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88%

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Reviews by rating (past 12 months)

Reviews for Choice Fitness Repair

Average customer rating:
8.9 10 (21 reviews)

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Yvey
Yvey
1 review Vaughan, ON
10/10

Treadmill Assembly

I recently purchased a Nordic Track treadmill from Best Buy and decided to opt in for their installation service. After waiting on hold for hours, being tossed around like a rag doll to different departments and being hung up on only to repeat the process all over again, I decided I’ve had it with Best Buy’s call center! Thankfully I found Choice Fitness Repair and filled in a service request form from their website. Kevin contacted me shortly after and quickly got me in touch with his contractor Lawrence. Lawrence and his partner were quick, clean and efficient. Lawrence really knew what he was doing and was very helpful when I had questions about my equipment.
I would recommend Choice Fitness Services to all my friends and family and I’m sure I can count on them when I run into any issues in the future. Thank you Kevin and Lawrence for excellent service!

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Amin in Toronto
Amin in Toronto
1 review Pickering, ON
10/10

Setting up spin bike

Fast, efficient, friendly, safe & responsive service!!! Couldn’t ask for anything more from Kevin & his tech Colten. There was not a lot of choice when it came to this type of service, but I’m glad I chose Kevin’s Choice Fitness.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Elliptical

Kevin repaired our treadmill two years ago. We were very pleased with his service. Efficient and prompt. We recently contacted him to ask his advice about purchasing a used Elliptical machine. Kevin started the search and within two days he found a machine in our price range. He also arranged for delivery. Kevin is professional, prompt and knowledgeable. Thank you.
Tracy

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A.G.Menon,Brampton
A.G.Menon,Brampton
0 reviews Toronto, ON
10/10

Horizon CT 5.3 treadmill

Texted Kevin with regard to my Horizon CT 5.3 treadmill to which he promptly responded.
He mentioned that he would have one of his techs – Chris contact for an appointment.
Chris texted requesting for an appointment which we scheduled for today.
He turned up on time, checked it out & got the necessary adjustments…bingo its up & running as good as NEW! Would recommend this Company without any hesitation.
Wish you well Kevin…keep up the good work!

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Saleena in Brantford
Saleena in Brantford
1 review Vaughan, ON
10/10

Excellent experience!

Thank you Choice Fitness Repair for the great service. My brother purchased fitness equipment that seemed like a nightmare to install last week. As a result, we decided to reach out to Kevin. He was very timely in his response and did not hesitate to answer any of our questions or concerns. We decided to go with his company because of the great reviews and affordable service. He got us in contact with one of his contractors, Lawrence. Lawrence was super efficient, friendly and did a great a job at installing our equipment. He also answered any questions we had. Highly recommend!

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Company Response

glad we could help. Be safe and healthy.

Suzanne
Suzanne
0 reviews Toronto, ON
10/10

Fitness Machine Missing Part

Thank you Kevin, for your awesome assistance with providing the necessary details of the missing part that I needed to order. The information you provided gave me all the necessary information for me to be able to successfully and quickly order the part by telephone with the parts supplier and hoping to have it in the next few days, coming from Quebec. This saved me much time and effort of having to search everywhere and go through many people and companies. One stop shopping (kind of). You even gave me the parts supplier phone number!!
Thanks again for your great help and it is very much appreciated.

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Company Response

glad I could help. This is what I do. Be safe and healthy.

P&R
P&R
1 review Toronto, ON
0/10

Treadmill repair

I had a bad experience with this company.

I called them right at the start of the Pandemic before businesses began to close. The owner came to my home, took a apart my treadmill, then left it in pieces with dirt everywhere. He said it was an easy fix and that the only thing wrong was it needed a new $20 part. He said he would get back to me.

Weeks go by and I hear nothing. I contacted him (which I think is odd because I don't think the customer should chase after someone who promised to get back to them). He told me that due to Covid he could not get the part but will contact me when he can. Fair enough. This pandemic requires patience. I understand that.

Months go by and still no word from him. So I contacted him again and he said he still cannot get the needed part.

I detected something suspicious about him. I felt like he was not being honest. Out of frustration I contacted a different company to look at my treadmill. I explained the whole story to the different company. I was shocked to hear that the Owner of Choice Fitness is known for doing this. The new guy even knew Choice Fitness owner by name. He said: "The part you need is easily replaceable. This is what he does, he comes to your home, takes apart your machine and you never hear from him again, go ahead! Look him up, there are lots of bad reviews that are similar to your experience". As the technician worked on my treadmill I went and looked up Choice Fitness and sure enough I found lots of similar stories like mine. I felt duped. I should have read Choice Fitness reviews before hiring him.

The technician then informed me that the owner of Choice Fitness, "Still doesn't know how to open up treadmills". He demonstrated how it's done which looked obvious. He showed me that Choice Fitness instead forces the pieces apart and sometimes breaks them. Which he did to my treadmill. He broke a part with a retail value of $200. So I have to assume that is why he never got back to me. While he may be able to fix some things, regardless....his actions are terrible business practices.

I do not recommend hiring someone who charges you money to break your treadmill then disappears. What should have cost approximately $110 ended up being over $300. Would you want to take that chance?

EDIT: In response to Choice Fitness. I find it odd that you can say certain defamatory words about me but Homestars won't let me say that about you. That is very eye opening. And why is it that the other technician was able to fix it but you were not? He even said the part is easily available. And if you reread what I wrote you will see that I contacted you TWICE. If I didn't write this I doubt I would have received a reply from you at all. And by the way, it is not me who is using Covid as a bad excuse. That is all you.

0 of 1 people found this review helpful.
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Company Response

I am not sure who this or what had happened or if this is a false review from some pathetic competitor? a simple email to me could have sufficed during this pandemic. To leave a bad review during this COVID 19 is utterly despicable and tasteless. you have no idea what people go through do you?? I am not sure of the other tech you used either, but I can guess, cause I am sure I know this person and all he does is bad mouth other techs and companies. I imagine the 110 good reviews you see mean nothing. this is a service business. not everything goes as planned. especially now!!! Before you write someone off during a bad pandemic, you should know the facts. A $20 part. I am sure I would have been all over this to help you. this is a blatant lie.

EDIT: I have no clue who you are?? some companies have different suppliers. email me again if you are legitimate and I will refund your original call out. I have no issues doing that. COVID is not an excuse. it is a fact of life for alot of businesses. and I do things right. for all I know, this person did this and blamed me or the hood was already damaged when I got there? this will happen. I do not break things!!!!

Lori
Lori
0 reviews Newmarket, ON
10/10

Sole Treadmill

Kevin replaced my controller and wires on my treadmill. He was very knowledgeable and had my treadmill up and running in no time. This is my fourth controller over the past year and changing companies and technician was probably the best thing I could do. I wish I would have found Kevin sooner to save me time and money. I'm feeling a bit taken advantage of by the previous company so if you want a honest repair company contact Choice Fitness Repair.

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Jess in Etobicoke
Jess in Etobicoke
0 reviews Toronto, ON
10/10

Bowflex M5 Repair

I contacted Choice Fitness for repair to my M5 trainer. Kevin was very friendly in setting up my appt time. The tech, Colton, had my machine up and running again within the hour. Very prompt service, would recommend this team to everyone.

1 of 1 people found this review helpful.
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Company Response

thank you so much for this wonderful review. Happy Holidays and all the best in 2020. Let us know if you ever need our help.

Sue in Richmond Hill
Sue in Richmond Hill
0 reviews Toronto, ON
10/10

Sunny Health & Fitness Belt Drive Indoor Cycling Bike, 22 KG Flywheel

Kevin was absolutely fantastic at assembling a cycling bike that I purchased off of amazon. He answered my service call promptly, he arrived early to my house and completed the job in less then an hour. I am truly a very happy customer and will always recommend his business to anyone in search of his services. Myself and my husband are very impressed. Thank you so much Kevin and thank you for providing such excellent quality services.

1 of 1 people found this review helpful.
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Company Response

thank you so much for this wonderful review. Happy Holidays and all the best in 2020. Let us know if you ever need our help.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Choice Fitness Repair

Choice Fitness Repair is a fully licensed and fully insured small business in the Toronto area.   It is pretty simple what I do…. I repair, assemble, move and install Treadmills, Ellipticals, Home Gyms, Bikes, Steppers, Tread-climbers, Bowflex Max, and just about anything Fitness related
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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