Energy Incentive & Income Eligible Rebate Programs

Formerly Greensaver Energy Conservation Programs
Renewable Energy
Toronto ON M8Z 2X2
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HomeStars  >  Renewable Energy in Toronto  >  Energy Incentive & Income Eligible Rebate Programs  >  Disappointing ecoEnergy Audit experience
bmch20z South Etobicoke
bmch20z South Etobicoke
14 reviews Etobicoke, ON

Disappointing ecoEnergy Audit experience

Last year, when the ecoEnergy audit program was reinstated I was skeptical of using GreenSaver but I thought I'd take a chance on a local company that had what appeared to be a professional call centre to book my appointments. My experience has been that this is a company that considers themselves truly blameless, faulting their own technicians, the government, and leaving me with little more than a government email address to pursue my refund after the program officially closed. My final assessments were not submitted to the NRC until 3 months after my audit and during this time Greensavers told me to just be patient, the government was processing my refund. Almost 4 months after my audit, and 3 1/2 months after it was an NRC requirement, Greensavers asked me to sign an attestation form. When I suggested that perhaps their role was to facilitate my claim a manager told me 'the government doesn't want to hear from us'. Hmm... wish they had been more forthcoming with this information before they took my money. As you can see from my other reviews on HomeStars I usually am quite generous when praise is due and I would urge ANYONE to be very cautious when dealing with this company.

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