Originally called Crowfoot Plumbing and set up an appointment 4 days later for a leaking faucet in my bathroom. I had mentioned that I was off Fridays to person who answered the phone. About half an hour later she called back and asked if I would like someone to come out that day as it was Friday. I said fine but I had to leave to pick up grandchildren at 2 and she said they had a plumber that could be here by 12. I asked how long it would take to do the job and she said no more than 1- 1.5 hours as they carried a wide range of washers. The plumber came, turned off the water and told me I needed new taps. I didn't question it as they were older and I made the decision to change them. He brought out his ipad that showed 4 options, a Bandaid fix, and three other ones about hot water tank and humidifier. At this point I said I wasn't interested in anything other than changing the taps. As he said there was some rusting around the attachment I said AGAIN that I only wanted the taps changed. I signed the work order and he put on the new taps. When it came time to pay, it said 768$ which included a seniors discount. I was shocked at the price but the work was completed and I assumed the invoice would give me a breakdown of the charges. I received the emailed invoice and all it said was installation of Moen taps $634.00. labor $75.00 and $100.00 service fee. I couldn't understand why a set of bathroom taps cost that much. When I called to talk to the billing department a male customer service rep told me I was being hysterical, and my blood pressure would start going up. I informed him that I worked in a medical clinic and he didn't have to worry about my BP. l called, hoping to get clarification as to why it cost $634.00 for taps and all he kept saying was that I had signed the work order. I KNOW I signed the work order but the person didn't say I was signing to have a $634.00 set of taps. I know that I signed the work order and it then became my responsibility to pay the bill, but all I wanted to know is why the taps were so expensive. Just clarification. I then told him I gave them 5 stars but after this, I was going to rescind it. He then said I better be careful what I said as they would sue me, then hung up. I am a senior citizen on a fixed budget that wanted to know what this amount of money was for. I was not calling to say I wouldn't honor the commitment. As a manager myself I would never speak to a client the way I was spoken to. Until I am told differently, I consider them to be Overpriced and lacking in customer service and skills.
- Approximate cost of services:
- $766.00