We spoke to Vince over the phone about our fridge problem, which was not cooling in the fridge but still working in the freezer, he said they do this work all the time, and ball park it would cost $350. When he arrived, he said the cost would be $450 + tax. After a heated discussion about this, he said he would not charge tax if we paid cash, but I did not want to rip off the government. We needed it working, so we felt pressure to get it fixed It took him just over an hour, and afterwards I asked him why he charged the extra $100, and in his own words, he had to replace 2 wires worth $2 each, and spent an extra few minutes. All along he was condescending, dishonest, and greedy and trying to make us feel grateful about all the work he did and how he was doing us a favour, what ever doing your best to keep your word, and the customer is always right attitude? After he did the job, he tried to take our used parts to refurbish and install in another fridge, but I would not let him. Quoting me $350 over the phone, and then charging $450 for 2 extra wires, for a little over 1 hours work, and used parts from another fridge is gouging, I cannot recommend them at all, beware.
- Approximate cost of services:
- $450.00