I THOUGHT I HIRED THE RIGHT PERSON AND COMPANY, RYAN SEEMED SO NICE AT FIRST , SO VERY RUDE TO SENIORS, GOT A NEW FIREPLACE LAST SUMMER STILL UNDER WARRENTY BUT HE SAYS IT IS WORKING RIGHT BUT THE PILOT LIGHT KEEPS GOING OUT FOR NO REASON HE TOLD ME I HAD TO TURN IT ON EVERY SO MANY DAYS THE COMPANY THAT MAKES SAYS DIFFERENT WHEN I CALLED I THINK THE GUY IS STILL LAUGHING SO IT GOT TO THE POINT TO TURN THE GAS OFF SO NOW I AM ON MY OWN SO THINK TWICE BEFORE YOU HIRE ANY COMPANY TO DO WORK IN YOUR HOME BECAUSE A LOT THEM ARE NOT WHAT THEY SAY
- Approximate cost of services:
- $7,500.00
- Company Response
It is unfortunate that you feel this way after the service we provided. Just to recap, since your fireplace was installed, Ryan has personally been back 4 times, Ronan 1 time and Dane 1 time to check for issues with the operation. Each trip, no issues were detected, and on the final trip, the technician felt threatened by your hostile attitude toward them. We do believe in providing quality customer service, but not if it involves putting our staff in harms way.