Maxaire

Heating & Air Conditioning
ON L3R
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Write a Review

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62%

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Reviews by rating (past 12 months)

Reviews for Maxaire

Average customer rating:
9.9 10 (91 reviews)

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Peter D.
Peter D.
1 review Richmond Hill, ON
10/10

Commercial A/C unit

My restaurant's A/C unit stopped working last week so I called Maxaire. I spoke with Karnik and he had someone out their the next day.
The parts were ordered and the repairs were done in a timely fashion.

Friendly, knowledgeable, fast and a good price!
I would recommend Maxaire 100%

Approximate cost of services:
$1,500.00
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Company Response

Hi Peter, we understand the importance of quick response times and getting the job done right the first time. Especially for business owners who depend on offering great comfort to their customers! Happy we could help you out. Thank you for your business.
-Karnik

Steve F in
Steve F in
1 review Markham, ON
10/10

Humidifier Install and Duct work and service calls

Karnik at MaxeAire is excellent. He is very professional and responsive and his staff are also superb. Most HVAC contractors keep you waiting and under deliver with respect to service and quality. MaxeAire's fees are reasonable and the overall service experience is very positive leaving you with the sense that they really appreciate your business and want to earn it. This is very rare nowadays where even average service is hard to find. I'd definitely use them again and will be replacing my furnace and A/C with them in the future.

Approximate cost of services:
$1,500.00
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Company Response

Hi Steve, thanks for your feedback. We really do our best to deliver a positive customer experience. This includes being timely and responsive on service calls while keeping rates as low as possible. It's hard to find the balance between great service and competitive prices but we feel this is our strong suit and it makes us happy when customers see that for themselves. Thank you for your business.
-Karnik

Private User
Private User
1 review Toronto, ON
10/10

Procure and install new hotwater tank and replace furnace piping

Karnik and his team helped us out tremendously. We were working in very difficult situations, insofar as we were under time constraints as well as overseas while this was all taking place. Karnik and his team made things go very smoothly, offered us multiple options and were extremely flexible with their time. They went above an beyond the call of duty, discussions thru the middle of the night in some cases. End result - our issues were fixed in a very smooth and satisfactory way under the most difficult of circumstances.

Approximate cost of services:
$850.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

We always try to provide a few options and collect as much feedback from the homeowner as possible to make sure we are delivering on the best solution. As for the late nights and flexibility, that comes with the job! We are happy you had a positive customer experience. Thank you for your business.
-Karnik

nicholas.ajram in Toronto
nicholas.ajram in Toronto
1 review Caledon, ON
10/10

Air conditioner purchase and installation

I needed a new air conditioning unit for my 3200 sqft house but the competitors were trying to sell me a unit that would not meet my needs. Karnik and the Maxaire team knew exactly what I needed and were honest and knowledgeable about it. Plus they had the most efficient installation team.

They treated my home with care and left the job site clean and in perfect condition. They even called me a week later to see if i was happy or if i had any questions. Great customer service.

I would recommend them to anyone.

Approximate cost of services:
$3,000.00
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Company Response

Hi Nick, we are careful with our projects from the beginning until the very end to make sure our customers have a positive experience. It was our pleasure to follow up with you and make sure everything was okay. Thank you for your business.
-Karnik

Colin in Etobicoke
Colin in Etobicoke
2 reviews Toronto, ON
10/10

Heating Issues

Had a new furnace installed by another company and wasn't getting any heat to the back of my house, after several back and forth with the company and no resolution, I called Maxaire. Karnik sent KJ out to investigate, and gave us a couple options, they also had another company come out and gives us the cost of having our ducts sealed. We had KJ do the work and install a damper, which has created more heat to the back of the house. Karnik stayed in touch by text and phone and followed up after every visit. I wish I gave them my business the first time, but will be using them going forward.

Approximate cost of services:
$1,200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Colin, happy we could turn things around for you. Thank you for your business.
-Karnik

Patrick S.
Patrick S.
1 review Mississauga, ON
10/10

New Furnace A/C Installation

Out with the old, in with the new ... enter Maxaire. Not only were Karnik and team very knowledgeable, professional and courteous, they exemplified exceptional customer service and had a solutions-oriented mindset. Karnik was very responsive and flexible, answering all our questions and addressing any concerns throughout the entire process (and during any time of the day, night and weekends!). Maxaire provided a high quality and thorough installation service package (pre/during/post), plus they went above and beyond to ensure the product looked great too! I would highly recommend Maxaire for all your home heating and cooling needs.

Approximate cost of services:
$9,000.00
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Company Response

Hi Patrick, I remember when we started planning all of this in August! We are happy you had a positive experience. High quality installations that look good is our standard and post install follow up service is the least we can do to show you what it means to be an important customer. Thank you for your business.
-Karnik

Jorge
Jorge
1 review Mississauga, ON
10/10

Furnace Repair

Maxaire service was cordial, prompt, honest, thorough, and effective. They responded promptly to a service call and the technician persisted until finding the root cause of the problem.

My Furnace was shutting down in one of the coldest days of the seasons so the temperature was dropping quickly and I was beginning to fear for my (house's) pipes. Luckily, Maxaire was able to send Kaja that same day and, after determining that the flame sensor was misbehaving he procured the part, and replaced the next day. Unfortunately, that was not the only problem, the furnace was running longer but still shutting down prematurely. Kaja fortunately persevered and found the connections for the pressure switch to be improperly connected, which was easily rectified, and solved the problem for good.

Kaja is very knowledgeable and thorough and I would definitively would trust him again with my furnace if it misbehaves again.

Approximate cost of services:
$475.00
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Company Response

Hi Jorge, thank you for taking the time to write this review. Our service manager KJ always puts in 110% when it comes to persevering for resolution. His positive attitude and technical experience are a huge asset to our company. I'm happy to hear we've earned your trust and look forward to helping out anytime we can be of service.
-Karnik

Nestor in Toronto
Nestor in Toronto
1 review Richmond Hill, ON
10/10

Heating Furnace

It was right after new year when our furnace broke down. We called three (3) service providers for quote and only Karnik Tellyan from Maxaire came personally and expediently to our house to inspect the existing furnace, assess the air quality and determine the appropriate furnace for us, prior to giving the quote. For his sales pitch, he was transparent, concise and downright honest. While his quote was not the lowest among the 3 suppliers, his clear presentation made us feel comfortable that we know exactly what we're getting. Unlike our old furnace with no air intake from outside, this new furnace he's offering us will have external air intake and thicker filter for better air quality. His desire, not just to get our business, but to provide a genuine value proposition made us more convinced to stick with his pitch. The ensuing service visit, disposition of the old unit and installation of the new furnace were seamless. We're more than satisfied and so glad that we decided to go to Maxaire. Karnik's keen sense of legendary customer service is highly commendable! I have no hesitation in recommending Maxaire to any and all future customers!

Approximate cost of services:
$4,000.00
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Company Response

Hi Nestor, truly appreciate the time you took to write this detailed review, wow! Yes whenever possible we prefer to visit the home to complete a professional assessment as by doing so we sometimes discover other areas of home comfort that could use improvement. In your case the opportunity was indoor air quality and I hope this change makes you and your family more comfortable in the home. Thank you so much for your business and let us know anytime we can be of further assistance.
-Karnik

Grant M.
Grant M.
3 reviews Markham, ON
10/10

Fireplace Maintenance

Maxaire was very professional in explaining the problem with my fireplace, and also very quick to resolve the issue. I am happy to refer him to anyone that would need HVAC services.

Approximate cost of services:
$100.00
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Company Response

Hi Grant, thank you for your business. Let us know anytime we can be of further assistance.
-Karnik

Nick
Nick
1 review Markham, ON
10/10

Furnace, AC, Tankless

Quality work done on time and at fair price. Friendly and informative. Would recommend and use again.

Approximate cost of services:
$6,000.00
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Company Response

Nick, thank you for your business. We strive to deliver on our promises including completion times and post sale service. It's our pleasure to deliver a positive customer experience. We are here for you any time you need us!
-Karnik

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Maxaire

Thank you for visiting our HomeStars business page! MAXAIRE is a heating and cooling company operating out of Markham, ON We offer assessments, repairs and installations of: Furnaces, Air Conditioners, Tankless Water Heaters, Hot Water Tanks, Air Purifiers, HEPA Filters, HRV's, Water Softeners, Water Filtration Servicing York Region & Surrounding ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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