I had a new roof installed two years ago by Smith and Son Roofing. The ridge vent is now leaking. This has resulted with paint blistering on the inside wall of a bedroom closet. I recently found out that the vent is not even rated for the pitch of my roof. In a lot of places the edges are not even touching the roof to the point I could insert my finger under the vent. Some sections with this gap are a foot long. This is what is enabling the rain to blow in under the vent and directly into the house.
I called Smith and Son Roofing who installed the roof two years ago at the first part of September 2017 to see if someone could come and look at it. The answer was that they were booked until the end of November. Not only were they unable to come and do proper repairs to the roof, they didn’t have time to even do a temporary repair or even to inspect the roof and my home for damage. Repairs couldn’t be done until December at the earliest.
I had to hire another contractor at my expense to do temporary repairs. Looks like I am on my own for repairs.
- Approximate cost of services:
- $6,780.00
- Company Response
I don't know who you think you spoke to because I do all the phone calls. I never told anyone we could not look at a job until novenber and that we could not do a repair until December. I am sorry but there is some mix up here.