We agreed to a contract to remove tree and the stump. We were told it should take about half a day. We removed a section of our fence to make it easier for them and they did a good job removing the tree however they did not remove the stump. We asked them about it and they said another crew would be out to remove the stump another day. This was a little annoying as we were told it would be half a day and we had removed the fence and now we had to put it back up because we had a pool and now we would have to remove it another day.
We waited for the call to schedule the stump removal but it did not come. We got an invoice in the mail for what they did already and we paid it. We emailed saying we were disappointed in this as we agreed to a tree and stump removal but we did not get any reply from them.
Out of the blue they just showed up to remove the stump. We did not get any emails/calls from them to confirm a time or anything. We actually thought they weren't coming at all.
Overall we are not happy with them as we were told half a day and ended up being two different days. Their communication could have been a lot better as well.
- Approximate cost of services: