Honoured their Warranty although a bit slow to response to Warranty work requests
They did a job of custom-made Aluminum 7-inch Eaves through and 94 bundles of GAF Timberline Natural Shadow Hickory with 30 years of labour and material WARRANTY. The Eaves are leaking a damaging the Facia. We contacted them by phone and email several times to come and repair the defective workmanship of the Eaves and received no response. We had no option but to warn others not to deal with them because; although their work was good, their customer response time needed improvement.
Somehow, our message reached the leadership of the company and we finally got a response. The leadership personally came twice and repaired the leaking eaves, explaining that the delayed response was caused by a staff member, and confirming that they stand behind their 30-year WARRANTY.
Because of the extraordinary effort to make things right, I am changing my review to a happy customer.
- Approximate cost of services:
- $8,678.00