I called and booked a service call on Thursday for Friday. I was told that the cancellation was three hours. On Friday I called to see when the technician was coming as the window they gave me was three hours, between 12-3. I called them to ask if they could have the technician call me, they flat out said no.
When I called back and spoke to the second person she said to me lets just cancel the service call then. I then asked her again to put me in touch with the technician. She cancelled the service call. Never did she once mention that if I cancel the call I would be charged the $80.00 plus HST for the call. She just cancelled it.
When I spoke to the third person, JUDITH, who is in retention, she informed me that the service call was cancelled and they would be charging me $80 for the call plus tax as a result. Never did I sign anything, never did they communicate to me on Thursday that I had to cancel the call three hours prior to the start of the service window. The customer service person I spoke to the second time was the one who instigated the cancellation of the service call, not me. They informed me that there is an outstanding balance on my account, which I have no idea what that means as I never signed anything or set up an account with these guys.
BEWARE, their customer service is very poor, they speak over you when you are trying to speak. My next call is to the better business bureau to discuss this incident. It amazes me that people think they can get away with this kind of service. Its their way or the highway.
I would strongly recommend never calling this company for service calls. Based on their reviews and others, their service pretty much speaks for itself. My mistake was not checking their review prior to contact them on Thursday for the service call that never happened that they think they can charge me $80.00 plus HST for!
- Approximate cost of services:
- $80.00