Furnace Family

Furnace when down sometime during the night. Only notice when I was ready to go to work. Call Furnace Family and they scheduled the appointment the same day. Trevor arrived early than scheduled, very knowledgeable and found the issue with in minutes. Replaced the part and give a once go over of the system. I definitely will call this company again and highly recommend to others.

My furnace blower motor failed on a Friday before a long weekend. By Tuesday when the store opened it was minus 27. However Justin from Furnace Family was great on the after hours phone. We discussed cost and agreed to try for Tuesday as the motor would keep running only if I kept the fan on steady.
Richard came at 830 am Tuesday and quickly fixed my furnace and tweaked the motor so it would give the best performance and better than what I had before. And he realined the sensor on the igniter so it should never get dirty and fail again. Which happened at least twice before.
Thumbs up to Justin and Richard !! You were also the best price from four different companies I called. Some wouldn't even hear of giving a quote without charging $99 or more house call. Yeesh!!
I will definitely go to Furnace Family again and I will pass out your cards to my friends.

Great job!!

We called Furnace Family to do some electrical work,Dave the electrician was very professional and made some great recommendations. We were very happy with the end results. Too notch company definitely will recommend them.

Kevin from Furnace Family was awesome! My 38 year old Lennox blower finally failed. I called in a different company who came out, told me everything I told them on the phone (38 year old Lennox with a failed fan) and they declined the work. Kevin arrived, diagnoses the problem, found a replacement part and had the heat on in under 3 hours including travel time to pick up the replacement part. He even offered an option to wait until Monday morning which would have saved me $200 ($100 of which I paid to the parts store owner to open on Sunday) ... Five stars Furnace Family!!

Our furnace was on the fritz as winter was setting in. Family Furnace was quick to provide us estimates and replacement. While we weren’t excited to spend the money on a furnace (who is excited to drop that kinda cash?) we did some research and found the prices of FF to be quite competitive if not better for the higher end products. The installation was fast and as unobtrusive as could be. It took about 3 hours which was much shorter than I was expecting, after, I was walked through the updated furnace specs and informed of the permit process. The customer service from FF was good and very accommodating. Would recommend.

Salesman and confirmation email said installers would be here by 9AM. Installers 2 hours late. Told it would take 3 - 4 hrs took 8 hrs. It was a straight forward job, as we already had an energy efficient furnace and the installers even said it would only take 3 - 4 hours. Changed our thermostat, new one doesn't work right. One installer, Phillip, knew his stuff, but the helper didn't, and the helper was the one who did the thermostat, by himself. They cleaned up real good and looks like they did a good job. Did get compensation from them off our bill.

We just had regular maintenance done on our furnace. The technician was prompt, friendly and worked quickly. The price was very reasonable. The I would use Furnace Family again and recommend them to anyone.

We got several quotes to get a new furnace and we were sure Furnace Family was a good choice. Well they were not good they were great !! The estimate guy told us what we should get the install people were very nice and did a great job. We even got a call after to see if it was done to our satisfaction... Great people.

Our furnace broke down late at night. Called Furnace Family in the evening actually spoke to a technician he assured me we would be fine till the morning when it costs less ( he could have come and charged overtime). They came out the next day very professional and nice technician fixed our furnace and what can I say but a great experience and I recommend Furnace Family .

Thank you for incredibly professional and timely service. Ross was outstanding, and arguably an artist when it comes to installation format and appearance of utilities, which generally are not that aesthetically pleasing.I would highly recommend the furnace family, and specifically Ross to anyone with an eye for quality.