Furnace Family

Heating & Air Conditioning
Edmonton AB T6E 5P3
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Reviews for Furnace Family

Average customer rating:
9.9 10 (353 reviews)

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slawek m in Edmonton
slawek m in Edmonton
1 review Edmonton, AB
10/10

ac install

Fantastic job by Ross and Tylor. Professional and very clean work.will recommend it to anyone .The job took two days to complete,but was well worth it .My place is awesome with my new ac unit. Two thumbs up

Approximate cost of services:
$8,500.00
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Company Response

Thank you so much for the amazing review! So glad you are enjoying your new air conditioner!! :-) and welcome to the family!!

s
s
1 review Edmonton, AB
10/10

New Air Conditioning and furnace

We had got a few bids to get a new furnace and AC, did not care for the estimator from the big companies, way too pushy. When we met Dave we knew we were in good hands his knowledge was great and it was nice to hear all the old staff from The Furnace Company is back together again. The install went very well and the guys were really nice. We got a good deal, a great job and Even Airmiles great group of people !!!

Approximate cost of services:
$9,500.00
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Company Response

Thank you for your feedback. Really appreciate it. Will pass along to the team and to Dave! So happy that you were with getting Air Miles :-)

Harvey in Sherwood Park
Harvey in Sherwood Park
1 review Sherwood Park, AB
10/10

Furnace and A.C. install

Furnace Family gave me a fair quote and arrived on time to do the work. The company that originally installed the furnace, air conditioner, and hot water tank did a poor job. Matt and Iannik corrected what had been done wrong and made it look like a professionally done job. Thank you Furnace Family!!!

Approximate cost of services:
$10,000.00
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Company Response

Thank you Harvey for the amazing review. Will pas on your kind words to Marr and Iannik. Thanks for choosing Furnace Family

Elsie in Edmonton
Elsie in Edmonton
2 reviews Edmonton, AB
10/10

New AC + Garage heater for the Hosfalls

We are happy with our install. Matt was totally awesome, very professional and explained what he did (install). Richard came to start up the AC and he was also very professional and helpful. Will recommend these guys any day!
The office guys can be more efficient though.

Approximate cost of services:
$7,000.00
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Company Response

Thanks for the kind words we do try our best to be efficient and professional! Enjoy the AC!!!

Dick and Rita in Sherwood Park
Dick and Rita in Sherwood Park
1 review Sherwood Park, AB
10/10

Air Conditioning

Matt and Jannick installed the a/c today, they were on time, pleasant, knowledgeable and quick. Great install, would recommend. Price was right for a Lennox. Install was neat and tidy with no mess.

Approximate cost of services:
$3,700.00
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Company Response

Thank you for your amazing review. Will pass on the feedback to the install crew. Thank you for choosing Furnace Family!

garywilson1175
garywilson1175
1 review Edmonton, AB
10/10

Air Conditioning system

Had multiple bids for addind A/C to my existing furnace did not realize how important proper size is.Dave explained the system so well we had no sought we were in good hands. Great job by the installers very clean and friendly. Really get the FAMILY feel.

Approximate cost of services:
$3,900.00
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Company Response

Thanks for the nice words we strive for the family feel. Enjoy your Air Conditioning.

Carey Iwata in Edmonton
Carey Iwata in Edmonton
1 review Edmonton, AB
10/10

Fantastic Sales and Service

I contacted The Furnace Family on Easter Sunday and talked to a gentleman named Dave, who came the next day to provide a quote for a new furnace. He was very knowledgable in the business. Dave claimed the installers are professional and take a lot of pride in there work, he showed me pictures of previous installs identifying the quality of workmanship. I am in the construction industry and understand what quality is and know that not all tradesmen take pride in what they do, so we decide to proceed with the Furnace Family.

I was concerned about installing a new furnace because my furnace room is very small and the space is very congested. My house is a split level and due to the layout they had to run the dual discharge piping out to the roof. I know this would be a task for an experienced installer. The scheduled date of install, the installers Ross and Tyler arrived on time and were very respectable and friendly, They got right at it and knew what they were doing, the two of them work well together and completed in 6 hours will all the additional work required from your normal type installation. I am not sure if it possible, but if you purchase a furnace from The Furnace Family, I would request Ross and Tyler for the install.

All and all I am very impressed with the sale, installation and the clean they provided. It was like they weren't even here. As well all the added work involved, there was no additional cost.

Approximate cost of services:
$4,500.00
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Company Response

Thanks for the kind words we really do try to go above and beyond. I will share with Ross how happy you were I am sure he will appreciate the compliment.

Christine in Edmonton
Christine in Edmonton
1 review Edmonton, AB
10/10

Furnace and humidifier installation

Matt and Iannik were professional, polite, efficient, tidy, and overall great. I’m glad furnace Family was recommended to me, and would definitely recommend to others. Keep up the good work!

Approximate cost of services:
$4,800.00
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Company Response

Thank you Christine for the amazing review. Glad your furnace installation went great :-)
Welcome to the Family!

R Gill in Edmonton
R Gill in Edmonton
1 review Edmonton, AB
10/10

Replacement of Furnace

We just had our furnace replaced by Furnace Family. Dave took the time to ensure that we understood the process and the costs involved and made the whole transaction very comfortable for us. The installers, Ross and Tyler, were very professional and thorough and completed the job efficiently and effectively. I would recommend Furnace Family to anyone!

Approximate cost of services:
$9,000.00
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Company Response

Thanks for the review and the kind words. We really try to give our customers the best experience possible!!

Delwood home in Edmonton
Delwood home in Edmonton
1 review Edmonton, AB
10/10

Furnace and water heater replacement

Price is fair -workers were pleasant, professional and on time. As a service and install manager myself I was impressed. They called prior to coming. Install is neat and tidy. Took about six hours start to finish.

Approximate cost of services:
$5,700.00
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Company Response

Thanks for the nice words. Our guys are some of the best. Glad your happy.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Furnace Family

We are the Furnace Family, Edmonton & Calary's 100% Satisfaction Guaranteed Lennox Premier Dealer. If your furnace or air conditioner needs to be repaired or replaced, we are available 24/7. The Furnace Family believes in traditional values, honest pricing and doing the job right the first time.

The Furnace Family is a family owned HVAC company specializing in residential furnace replacement and service, air conditioning, indoor air quality and water heaters.

Why choose the Furnace Family?
 
-100% satisfaction guarantee
We do the job right the first time, our combined years’ experience results in the best installation possible.
 
-Family owned an operated.
Just as the name says, we are a family. We are proud of our work and our workforce they are like our family. We all work together to keep customers happy. 
 
-Superior customer service.
With our accreditation and A_ rating from the better business bureau as well as being a Premier Lennox dealer you know you can trust that your HVAC system is in good hands.
 
-For a greener tomorrow
We understand the importance of conservation and efficiency.  We recycle all cardboard, refrigerant, and metals.  You can be sure we are doing our part for the environment.
 
Maybe you don't want to shop every heating company in town and you don't have too. Let our family be the one you call to keep yours comfortable.

Please visit us at furnacefamily.com or call us at 780-4FAMILY.

***Furnace Family is now Offers AIR MILES® Reward Miles***

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Air Conditioners, Plumbing, Electrical, Hot Water Tanks, Water Heaters, Garage Heaters
SERVICES
Furnace Replacement, Furnace Repair, Air Conditioner Installation, Air Conditioner Repair, Plumbing, Electrical, Hot Water Tank Repair & Service, 24/7 Emergency Service, Electrical, Plumbing
BRANDS
Lennox, Bradford White, Franklin, Goodman, Komfort King
SPECIALITIES
We specialize in Furnace & Air Conditioner Replacement/ Repair and plumbing. We provide 24/7 Emergency Service.
WEBSITE
https://www.furnacefamily.com
PAYMENT METHOD
Visa, Mastercard, AMEX
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5-10 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.