MaidPro Thornhill & Vaughan

Great work, super thorough job. My hubby and I are very pleased. Highly recommend Aaron.

Maidpro provided excellent service for our family. Aaron is always polite, professional, and cleans in meticulous detail

We have been with MaidPro for a while now and have always been impressed by the thorough job that they do and the friendly and trustworthy service. Aaron, Lacey, Adolfo, and Cheyenne have all been amazing. Personal touches like arranging my kids' toys on their beds is especially appreciated. Thank you, MaidPro!

I heard great things about MaidPro Thornhill through the Nextdoor community. I was looking for a cleaning service to help clean only a number of rooms for my elderly parents' home.

MaidPro's first cleaning job was careless and superficial. They sent two members to clean for three hours. They completed a large kitchen, two living rooms, a washroom, and powder room.

After leaving, my mother took a wet Kleenex to the kitchen floor and bathroom floors. The Kleenexes were dirty. The same went for the kitchen counter top not being wiped down.

I was disappointed to learn after the fact it is company policy not to move furniture, including small furniture, to vacuum and mop floors. I've included pictures of how dirty the area around the kitchen island was (because we didn't know to move the kitchen chairs), behind doors, and dog bowls, as these are considered furniture.

Mirrors in the bathrooms were only wiped three quarters, showing marks.

Garbage in all rooms were not emptied. I checked with the company to see if this was a Covid measure to avoid, but MaidPro's 49-Point Professional House Cleaning Checklist ensured they would still offer this.

I had requested that one of the living rooms not be touched, but this was unfortunately ignored.

The overall experience did not instill confidence in future cleanings, so I chose to cancel the service for my unhappy parents. Despite a polite email exchange with the company, they refused to wave the cancellation penalty of $129.95. The only recourse would be to have someone back to do a reclean, but as mentioned, my parents were so unhappy with the first clean they didn't want anyone back. It was a struggle to even get my elderly parents to agree to outside help.

Overall it was a very disappointing experience at a total of $466.80.

$30 x 2 in tips that my parents handed out (as tipping is encouraged by the company which we liked), $276.85 for the cleaning, and $129.95 for a cancellation charge.

Our tenant moved out and did not value cleanliness.
We were in desperate need of a deep cleaning.
Erin was awesome! She was hard working and open to feedback.
We needed her to focus on the nitty gritty and appreciated her attention to detail!

We would highly recommend Erin and Maid Pro!
Lisa. M

Maidpro Thornhill has cleaned my home several times now. Our cleaner is so sweet, kind and professional. I love their 49 point check list that they show at the end of the clean so that I know everything was done. The office is easy to get a hold of and booking with Debbie was great! I would definitely recommend!

Stacey impressed us with her cleaning. Always professional and amazing!
Whenever she leaves, the house looks incredible. We've had her come a few times and we've always been happy with her work!

Great experience with Stacy! She arrived on time and did a thorough clean of our home just in time for the holidays. Would definitely use Maidpro Thornhill for all our cleaning needs.

Thanks for nothing Jonathan! What a disaster!!
The person he sent to clean the home barely did anything...Keep in mind we asked specifically for an intense cleaning before we moved in including cleaning the stairs to the basement and behind appliances.
I called Jonathan directly to ask him for some help he just kept putting me off. So I sent him all the pictures and a few messages telling him to come back and clean it again.
Now he’s telling my wife he is not comfortable sending his employees here. We will never recommend maidPro or use their services ever again.

Stacie is thorough, conscientious and especially careful during COVID. The cleaning products, vacuum, mop and cloths are high quality, and there was no cleaning smell or remnants of fabric afterwards. I have dogs. Stacie was patient and playful when they greeted her. She also added a thoughtful "extra' -- I had some lose photos that slipped off the informal place I had them and after she left, I noticed that she put them all up where they had been in an organized way, which I appreciated.
One time, I asked for some extras such as cleaning the oven, ceiling fans and more detailed cleaning of the blinds, which MAIDPro are happy to do if you ask them.