The Fireside Group

Extremely frustrating company to work with. Salesman is dishonest with delivery times. Phone calls and emails to this company never get picked up or replied to. Not a single person answers the phone at any of their extensions. Emails do not get answered. Salesman is dishonest with timelines and makes promises that cannot be met. Salesman makes up stories of items being delivered damages and returned for a replacement in the hopes that they buyer does not cancel order and to buy more time. After some heavy grinding for a refund of deposit, company finally sends cheque by mail for full amount. Salesman needs to brush up on their customer service and not speak to customers like a juvenile with every second word being "man". Not a very honest company. there are hundreds of fireplace companies in the GTA that answer the phone and reply to emails with professionalism.

The Fireside Group and in particular Mark Bratty and his installer John are one of the most professional contractors I've ever used. This is my second time using their services and they once again delivered on their promises by recommending stunning units and completing the project on-time. This is a rare quality in any contractor these days.

We had come across a new 3 sided fireplace at the interior design show and were looking for it to be installed in our new showroom.
We had a very large open high space and the Fireside team helped us to source the one that fit our expectations as well as reviewing the on site space and working with the whole design team including the very specific installation requirements for not only the fireplace but the cladding we intended to add to the three sides.
The team was extremely hands on and helpful throughout the whole process.