Honest & Hard Working Company=:)
Garage door came off track and a panel cracked. Emailed several companies explaining the situation. AVF Residential was the first to respond via email, text and call. Within several hours Arjay and his brother came by to assess and give a quote. They gave us the options of either repairing the immediate damage or replacing the door, track, rollers and all for a package price. Arjay helpfully explained and pointed out that a repair could be done, but the door itself was rotted, so any repairs would not last long. After a bit of negotiation Arjay was able to offer the package deal of removing the old door and replacing it, the track, rollers and everything else. After looking around and dealing with a few questionable companies we settled on AVF Residential. It was the right choice! 2 days later Tony came by to do the installation. He was a bit late from other jobs. However, it was expected as Arjay had informed us previously of their busy schedule and also messaged me of they were running behind. Tony got the job done in the time they estimated and was very professional, courteous and patient in explaining everything.
Also, I really appreciated how honest Tony was. Taking out the new door from packaging he noticed a slight cosmetic defect, pointed it out to me
and assured me they would return to replace in a few weeks. All in all my family and I are very pleased with the work. It's like AVF gave us a brand new garage=:)
- Approximate cost of services:
- $1,400.00
- Company Response
Thank you very much for the positive feedback Jason! We take pride in our craft and it's our top priority to ensure that each and every one of our customers walk away with the best experience possible. It's unfortunate about the panel's manufacturing defect. This is extremely rare, however we will order the replacement first thing and will be back to replace it as soon as it arrives at no additional charge! Thank you once again for the feedback and we look forward to serving you well in the future