I want to be clear that the *work* done in our basement is fine. All the contractors and sub-contractors did good work and we're ultimately pleased with the final result.
But getting there was challenging. There were multiple issues with the work along the way and we had a project manager who was very unresponsive, and a site supervisor who we didn't know existed until the problems started popping up.
When we tried, on multiple occasions, to escalate the issues to the office there was never any response. Not so much as an acknowledgment. Very dissatisfied with the process and dealing with the company.
It sure seems like if they're not putting your project on their Instagram account, they just don't care.
So better make sure you're doing a movie theatre or a Koi pond or something to get their attention. Otherwise, I cannot recommend.
EDIT: That response seems pretty insincere considering, as I mentioned, I made several attempts at contacting the office and never got a reply.
You know who I am and you know how to contact me. If you're serious about "making it right" you can reach out.
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- Company Response
Thank you very much for your feedback. We are happy to hear that, although you feel our communication could have been better with you, you were ultimately satisfied with our work and the final product.
We wish to assure you that we are taking your comments very seriously. We prioritize all of our projects, big or small and everything in between, and customer experience and communication is of utmost important to us.
We would like an opportunity to discuss how we can make this right by you for any future projects. Please feel free to reach out to our head office directly.
Capable Group - Basement Renovation & Finishing Company