I was looking to re-do my kitchen, powder room and landing area tiles and came across Brothers Flooring in Homestars. I sent a text message to Faddy and right away he called me and we discussed about the requirements. He scheduled time with me very soon and visited our home to take the measurements and within a couple of days a detailed estimate was sent to me from his office. Faddy had good suggestions and recommendations on tiles lay out, combinations that would match our home, material purchases which made me comfortable that I am working with someone knowledgeable. Faddy's office staff, Michelle was always kind enough to answer all my enquiries, and very diligent in the planning, giving heads up calls and scheduling the work.
A day prior to the work, the tile was delivered to my home. The day of work, Faddy and Fahad arrived on time and started to move all the appliances, cover them with sheet, cover the floor to prevent scratches on the hardwood and created plastic barriers to contain the dust of the work. The demolition work was done right after, the work was fast and completed in 2 days. At the end of each day, Faddy and Fahad cleaned up the area and neatly kept all the tools away- a great sign of being respectful of the workspace. Once all the demolition was completed, the tiling experts came (Thomas and Team), also George the co-owner of the company. George explained to me the various layout options of the tiles so the grain pattern looks even. At every stage, where my opinion was required, George called and explained the options and made sure that the work is done to meet my requirements. The tiling work is time consuming and I could observe that Thomas was careful at each step to keep the level of tiles and reducing the number of cuts to give a clean appearance. In between, anytime, I could reach Faddy to ask about options, next steps etc. At the last day of work, George came for an inspection and along with Faddy, Fahad and a specialist plumber- reassembled all the appliances, washroom etc. The total work lasted just 5 days and the final efforts for another 2 days- exactly as Faddy promised me at the start of the work.
I find the Brothers Flooring crew as exceptional professionals to work with due to their following qualities
1. Punctuality and respect for time
2. Focus to keep the work place clean as possible
3. Engaging the right specialist for the each work- office staff, Plumbing, tiling, demolition, materials
4. Customer focus- always available to clarify your doubts, consults you and keeps you updated at each step
5. Competitive pricing
6. Professionalism- everyone worked hard, professionals in their area and took pride in what they do
I highly recommend Brothers Flooring team for any of your flooring requirements. I would jump on an opportunity to hire them for any future projects in our home. Their work ethic and collaboration is highly inspiring. I wish Faddy, Fahad, George, Thomas and team, Michelle and the entire team the very best- keep up the fantastic work!
- Company Response
Thank you for sharing this kind review with everyone; we really appreciate it. At The Brothers Flooring, reliability, superior workmanship & customer service is our commitment to our Clients and no project is complete until our Clients are 100% satisfied. As homeowners ourselves, we take pride in treating our Clients' homes like our own and it pleases us to know that we have earned your trust and respect. Our office team & our team on site enjoyed working with you, and we thank you for allowing us to be a part of your renovation project! Enjoy your new tiles!
The Brothers Flooring