They arrived for diagnosis, pretended to look for a part online to order and charged the diagnostic fee. Then they gave me a runaround for the next 24 days claiming part is coming, they forgot and even tried to say I wasn't their customer. Couldn't find their information on Better Business Bureau so they are not a legit business despite their webpage looking legit.
- Approximate cost of services:
- $112.00
- Company Response
Dear client!
I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you.
We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating.
We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services.Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved