I hired this company to install a washing machine. The installer did not remove the 4 large shipping bolts prior to installation. This caused the machine to shake violently. This can ruin the machine and void the warranty. When I called the installer he denied that this was the problem. He said he would come back and remove the shipping bolts but that this would not resolve the violent shaking. He clearly had no idea that it is common knowledge that the shipping bolts on a washing machine need to be removed prior to installation. I never heard back from the installer. I hired another installer who removed the bolts and the shaking has stopped. I have tried to call the company dozens of times for a refund. They never answer the phone. The manager does not answer his phone. He states to send him an email and gives an address. My emails have bounced back as the address is not recognized. This is a shady operation.
- Approximate cost of services:
- $270.00
- Company Response
Dear client! I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you. We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating. We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved.