I called for a repair since the washer was making a noise. The technician said he needed to replace a part. He completed the work and they charged by credit card. I realized that a metal ring fell off and water began leaking. Despite numerous attempts to get someone to come fix the issue by calling and emailing, its been a couple of months and no one has responded.
- Approximate cost of services:
- $600.00
- Company Response
Dear client! I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you. We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating. We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved.