DIAGNOSIS PULLED OUT OF THIN AIR, NO OFFICIAL WRITTEN QUOTE, USURARY MARKUP ON PARTS, HANG UP WHEN YOU CALL TO COMPLAIN. Called for service on an electric oven and received a rapid call back. "Technician" came at the appointed time. NO DIAGNOSTIC TEST PERFORMED. Turned the oven on, opened door and placed his hand near the element (which was cold, the reason for the service call). Then said both heating elements had to be replaced. No testing with an ohmmeter (he didn't pull the oven out of the cabinet). DID NOT PROVIDE A WRITTEN QUOTE -- SAID IT WAS AGAINST COMPANY POLICY!!! Later texted a deposit amount we needed to pay to have the parts ordered, which would take 3 months. The stated amount was $879.63 (for 2 elements). THE ACTUAL PRICE FROM THE BRAND'S OFFICIAL LOCAL PARTS DISTRIBUTOR: $275.85. SO APPLIANCE REPAIR CHARGES A 320% MARKUP. Even worse, the "diagnosis" was wrong -- all 3 elements were in fact functional (the oven has 3, not 2 elements as claimed by the pseudo-technician). The problem was a defective control/relay board. I called to obtain a refund on the "diagnostic visit": an agent answered, promised to transfer the call but instead hung up; I called back, assuming an accidental disconnection but... they hang up immediately. IN SHORT: DISHONEST AND INCOMPETENT.
- Approximate cost of services:
- $1,000.00