Appliance Repair Expert

Let me share the saga of my encounter with Appliance Repair Expert the self-proclaimed Defrosting Masters, where surprises aren't just limited to your freezer.

So, I have this freezer, right? The inside back panel was bulging because of a previous over-frosting situation. We had it defrosted and diagnosed earlier and knew exactly what the problem was. Called in the 'experts' and agreed to a straightforward diagnosis and an estimate of $89+tax, but little did I know, I was about to be the star of their Bait and Switch magic show.

Despite having explained to them that we had defrosted the freezer ourselves and agreed that no work was to be performed before discussing it with me, the tech spent a dazzling 10 minutes defrosting my freezer no diagnosis, no estimate. Just a grand bill of $280 + Tax, demanded before they'd even consider leaving. But wait, the real trickery came when they casually mentioned a quote for the actual repair would be sent later. Presto! My money vanished into their magician's hat!

Here's where it gets even more 'magical.' They now hold my hard-earned money hostage, promising to wave when I decide to proceed with their repair a repair they never even discussed with me! It's like being forced into a prepaid contract for a service that's yet to be agreed upon. Brilliant!

In the grand spectacle of Appliance Repair Expert, the unexpected additional $191 charge feels like a grand finale, leaving you questioning reality. To all those seeking a thrill, they're your ticket to an unforgettable financial rollercoaster.

Just in case youre still wondering: Not only did they not respond to my polite email inquiry, they didn't follow up with the actual quote they said they were going to either. I will not be spending a single additional penny with them because I refuse to contribute any further to their little magic show. I consider the money I spent with them as money that I lost.
I engaged another professional, and he followed protocol by calling me with diagnosis and pricing before proceeding. He then sent pictures showing progress and final product when he was done.